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Cintell

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Understanding the B2B Buying Disconnect

Cintell

Every B2B technology business wants to be focused on the customer, from marketing efforts to product innovation. Part of customer-centricity involves truly connecting with prospects before they become customers. Clearly customers bring a healthy level of skepticism to branded content.

Buy 172
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How Marketers Use Data to Develop Personas

Cintell

While clustering a customer database is a helpful starting place, high-performing organizations are seeing real business value from researching deeper information about their audience that covers more than demographic or firmographic details. more likely to segment their database by persona-related fields other than demographic criteria.

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Should your B2B Marketing Plan Include Company Personas?

Cintell

This enables us to understand, segment and target the marketing and sales process far more precisely to the organizations’ needs. The end result is a new layer of intelligence that can be combined with buyer personas that can help marketers target and segment an audience contextually, and at scale.

Planning 100
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Live Blogging from the SiriusDecisions Forum on Operationalizing Personas

Cintell

Christina highlighted the fact that deploying personas across the organization can position portfolio marketers as the internal expert on the customer, increasing their internal visibility and maybe delivering the elusive respect they deserve. Our own research supports this fact, with only 8.2% Justifying the Investment in Personas.

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Why Personas Fail

Cintell

There is a sharp difference between demographic segmentation (“CIOs and companies with over 5,000 employees in the manufacturing industry”) and in-depth buyer personas that represent a comprehensive view of the characteristics, attributes, motivations, and interests of these segments.

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Magpies and 4 Other Things I Heard at the Inaugural SiriusDecisions Technology Exchange #SDTechX

Cintell

Having a strategy around what technology is purchased at your organization is important, sure. At the heart of the change is a cultural change to become more customer-centric, a fundamental mind shift.”. There is an idea floating around claiming “technology is a strategy!” But technology itself is not a strategy.

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5 Things Your Business Must Consider About Outsourcing Customer Research

Cintell

As buyers change, organizations are working to stay on top of shifting trends and customer preferences. At a deeper level, customer research can reveal what’s going on in the minds of buyers, giving companies critical insights that can guide strategic decisions. Be wary of segmentation hazards when doing your own research.

Research 100