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Driving effective enablement through blended learning

Seismic

Learn how to decide where training lives and how to incorporate it into your readiness program. And, I’ve seen training and enablement drastically change over the course of the decade. Back then, nearly everyone was in an office and received their enablement through in-person, training sessions.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? Get the free report What is a customer Service Star ?

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What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce Marketing Cloud

You understand the pivotal role technology plays in shaping the future of customer service. If you’re looking for new ways to connect with your peers, the Salesforce Serviceblazer Community is a great place to start. A Serviceblazer is a team builder, problem solver, and customer advocate. What is the Serviceblazer Community?

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4 Practical Tips to Avoid Confirmation Bias with AI

Vision Edge Marketing

Market and Customer Research: Danger Zones for Confirmation Bias Companies rely on customer research to develop new offerings, establish pricing models, and anticipate which customers are likely to purchase and which are likely to defect. Most of us take comfort in the familiar.

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3 marketing motions successful B2B software companies do differently than peers

Sword and the Script | B2B

The results suggest there are three marketing motions successful B2B software companies do differently than their peers: they experiment with marketing often, they think about marketing measurement more and they do more marketing in-house. >>> Comment: Generally, companies that experiment always seem to do better than peers.

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How Salesforce Creates Inclusive Learning Programs to Train the World

Salesforce Marketing Cloud

Create and foster a culture of inclusion Discover the Salesforce Training Provider Program See how hiring diverse talent makes a significant business impact. Your business can do the same by partnering with Salesforce Authorized Training Providers to source and drive new talent into your workforce. Inclusive Leadership Practices.

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8 qualities of effective sales coaching programs

Seismic

Unlike sales training programs, which typically offer foundational knowledge and periodic informational updates, sales coaching programs deliver ongoing support that helps sellers apply training and improve skills in real-world situations. It’s important to deliver continuous feedback to promote learning and facilitate improvement.