Remove customer

Cintell

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Want to Deliver an Outstanding Customer Experience? Read On

Cintell

There has been a massive shift towards retaining customers and delivering an excellent service in recent years, as compared to only acquiring customers. What Contributes to Outstanding Customer Experience? What Contributes to Outstanding Customer Experience? Why Customer Experience Matters? Source: [link].

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What’s the Difference Between Buyer, Customer, and User Personas?

Cintell

In the world of business-to-business marketing in 2015, personas have become synonymous with strategies used to help companies focus its efforts on targeted groups of customers. Customer personas have solved their initial problem by choosing your solution. But there are three distinct types of personas you should be aware of!

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A Guide to Optimizing Customer Communications

Cintell

Although buyers in the past may have decided where to spend their resources based on the value they receive from your product, today’s customers have been much more concerned with the quality of a company’s customer service. Business intelligence is at the helm of modern strategy, and customer communication is no exception to the rule.