Remove customer

Crimson Marketing

article thumbnail

How to Use Content to Build Customer Loyalty and Retention

Crimson Marketing

According to 51% of survey respondents: “customer and prospect engagement and awareness are two of the top objectives for content marketing programs… Customer loyalty, increased leads, increased revenue, and thought leadership are additional program drivers.” Set program goals. What do you want to achieve?

Loyalty 100
article thumbnail

3 Lessons to Improve Customer Loyalty

Crimson Marketing

What you must understand is: “ Cleaning up and communicating the brand promise is an important job, but taking true ownership of the brand promise is about bridging the gap between customer expectations and the actual customer experience.” True customer advocacy requires an outside-in view. ” ( Forbes ) .

Loyalty 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Experience is the Core of Big Data Marketing (with Russell Glass, Head of Products, Marketing Solutions at LinkedIn)

Crimson Marketing

According to Russell Glass, Head of Products, Marketing Solutions at LinkedIn, “the 10 percent tended to start with the customer. Russell discusses using Big Data in crafting a relevant customer experience and destroying churn rate in this episode of Moneyball for Marketing. Get it wrong and you can do huge damage to your brand.

article thumbnail

Multichannel or Omnichannel: What’s Really Best for You?

Crimson Marketing

But what if the issue is greater than this – how far can you take customer expectations and consumer behavior against your own “organizational and alignment problem”? Increase retention and loyalty. But don’t ever forget about your customer. Lower operating costs. Optimize inventory. Use resources wisely.

article thumbnail

5 Steps to Humanize Your Brand

Crimson Marketing

Humanizing your brand builds brand/customer loyalty by allowing you to create an emotional connection with your customers. We recently ran across an article with these 5 steps to help guide you in the process: Have a plan. Know thyself. Create brand ambassadors and evangelists. Don’t forget your netiquette.

article thumbnail

Nicolas Franchet, Head of Retail and E-commerce at Facebook: How to Combine Digital and Traditional Retail Marketing Channels [Podcast]

Crimson Marketing

He provides a valuable formulation for maximum efficiency of segmentation, and advises about acquisition tools that belong in a retailer’s digital media strategy, such as ‘look-alikes,’ algorithmic audience customization and pixel empowered re-targeting.

article thumbnail

7 Ways Big Data Restricts Marketing Analytics

Crimson Marketing

Marketing departments are focused on analyzing customer data “in order to uncover insights about how marketing activity affects buyer purchase decisions and drives loyalty.” ” Customer data is suitable for some applications and analyses but unsuitable for others. .” Customer Data is Biased.

Analytics 100