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Six Tactics to Take Your Marketing to the Next Level

Webbiquity

Poor marketing can lead to fewer sales, fewer customers, and even a higher bounce rate on a business website. Don’t Forget About Focus Groups. When launching new campaigns, it’s helpful to hold focus groups with members of your target audience. Focus groups are there to help you.

Tactics 271
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How to use voice of customer data to improve your customer relationships

Sprout Social

A happy customer is a repeat customer. To truly understand where you’re succeeding in customer satisfaction, you need a voice of the customer (VoC) program in place. Having an active and planned VoC program keeps your business informed on customer satisfaction and can help improve your products or services overall.

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What Are Behavioral Biometrics and How Do They Fit Into Marketing?

Stevens & Tate

Companies often hold focus groups in order to get direct feedback about products, services, and even website experiences. The drawback to focus groups is that people often aren’t sure how to articulate what they feel about certain things. For example, they can greatly improve the user experience of a customer.

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Maximizing Business Success: 5 Strategic Methods for Collecting Valuable Insights

Heinz Marketing

Furthermore, deciphering consumer behaviors through research sheds light on what drives purchasing decisions, enabling businesses to tailor their products or services to meet customer needs effectively. Focus groups and interviews delve deeper into qualitative aspects, unveiling nuanced opinions and attitudes.

Business 104
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Top 6 Ways You Can Conduct User Research to Gather Optimization Ideas

Convert

They successfully ran card sorting research with different groups of their customers—experienced travelers or business travelers—that enabled them to create a more streamlined site architecture. Eye-Tracking Studies. FREE WEBINAR: Visual Attention Tracking: Are Your Users Looking Where They’re Supposed To?

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How Empathy Will Grow Your Sales and Marketing Pipeline

Marketing Insider Group

I see with marketing (and sales) this: we get clinical and treat our customers as objects to convert rather than people who need help. Our thinking can get off track in thinking about, “How do I get what I want?” I recently met with a group of sales and marketing influencers and we discussed trends and our projects. The result?

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Why understanding the history of marketing matters today

SmartBrief - Marketing

We can track and attribute success or failure to every click and every pixel. We have dashboards that measure customer responses in real time, and we have Google Analytics. Let’s not even get started on what Hubspot, Tablea and Domo can do for your reporting and tracking. All of that is great.