Remove customer
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Beyond Beige: Ardath Albee’s Blueprint for Buyer-Driven B2B Strategies

Content Standard

Delivering the content we ‘think’ our customers want has proven ineffective. According to Forrester, a whopping 85% of marketers say their content doesn’t deliver business value. Ardath is the author of eMarketing Strategies for the Complex Sale, and Digital Relevance: Developing Marketing Content and Strategies that Drive Results.

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Why Video is the Key to Happier Customers

Vidyard

Which of your customers are the happiest? To this end, customer support videos can do more to improve the cost-per-quality of your support, educate them with less effort, and retain them better than any other support tool. They’re a fraction of the cost, at $0.10, and customers enjoy them more. Here’s why. Email: $2.50

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Social media in B2B: from platforms to content… Ten years later.

Exo B2B

We were asking ourselves this question almost ten years ago in this blog post , with statistics from eMarketer dating back to 2009. Here is one of the graphs from the eMarketer study. Note that this report lists the use of social media by marketers only and not by all, including customers. Mature or immature?

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50 Facts about online consumer behavior not to ignore

Biznology

eMarketer ). 81% of customers reach out to friends and family members on social networking sites for advice before purchasing products. 60-70% is probability of selling to an existing customer. 89% of consumers have stopped doing business with a company after experiencing poor customer service. Forrester ).

Buzz 80
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Tech Talk with Jivox: Personalization and ecommerce marketing

ClickZ

Brands have to, at all costs, find the best way to predict customers’ path-to-purchase that works in the new normal. Jivox has been recognized by Forrester as a leader in creative advertising technologies. Customer journey optimization. So many disparate marketing tools only make the task tougher.

eCommerce 114
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It’s Time For CMOs To Tap Into The Power Of Personalization

Buzz Marketing for Technology

According to Forrester Research , U.S. All of those learnings, in turn, can result in increased clicks, higher conversion rates, more revenue and happier customers. What is the demographic profile of your primary customers? Are a significant portion of your online customers also smartphone and tablet owners?

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Why Is Social Media Measurement So Hard?

Convince & Convert

” In fact, new research from eMarketer shows that less than 20% of B2B marketers know for sure that their social media is generating positive results, and I’d guess the B2C data is similar. Listening to and really hearing what customers say about us matters. Does this mean that social media isn’t making an impact?