How customer experience supports brand loyalty through relationships


We’ve all heard and read a lot about customer experience recently and how the study of and practice of CE Marketing has become an area of specialization and innovation. One suggestion I’ve often proposed, perhaps before it’s time, is the notion of leveraging events in the customer life cycle.

Data Driven Marketing: 7 Trends To Change Your Customer Relationship

Modern Marketing

Your company can either put the customer at the center of the strategy or become ancient history. The paradigm disruption caused by Airbnb, Uber and other brands proves that disintermediation is a huge trend.

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Is martech headed for its “dot-com moment” in 2020?


The dot-com bubble was fueled by a wave of venture-backed Internet start-ups, primarily consumer-oriented, that were determined to disrupt and disintermediate on a massive scale. “Disintermediation” became a punchline.

Programmatic Ad Buying: What Does It Mean for B2B Marketers?

The Point

The traditional media ecosystem – one characterized by vast operational complexity and superfluous middlemen – has been ripe for both disruption and what the analysts call “disintermediation.” so-called “lookalike” audience targeting modeled on a marketer’s own customer base or top prospects.

Buy 268

Promoting An Open Ecosystem


By taking an omnichannel and people-based approach to identity, businesses are able to maintain addressability and deliver exceptional experiences in a privacy-first manner throughout the entire customer journey —even as identifier types change or channels shift in importance. Do not use browser controls to disintermediate me and my partners from the consumer. It should not disintermediate or dictate the relationship or controls a brand has established with the consumer.

Forrester: The Accelerating Death of the B2B Sales Rep

The ROI Guy

Now, two years on, the forecast from Forrester is even gloomier, with faster than anticipated disintermediation. The Bottom Line Whether you agree with the 1 million rep disintermediation predictions or not, there is certainly a huge shift in buyer preferences.

Three Value Perspectives: Business, Functional and Personal

The ROI Guy

This can include customer experience and performance improvements, process optimization, time savings and risk / error reductions.

Gartner Names Versium a “Cool Vendor” in Retail 2016


” The report also predicts that “the rise of automated, self-service machine learning applications will provide retailers new and scalable ways to leverage their massive amounts of information, thus disintermediating traditional data brokerage services.”

I have seen the future of B2B marketing. It’s on Forbes.

Chris Koch

I agree (journalism’s future will be determined by its ability to create a business model that pays better than the current one: giving away content for free and charging way too little for ads), but I think he missed the more important disruptive power that platforms like BrandVoice really do have: to disintermediate traditional marketing. That’s because customers and prospects actually come to the Forbes site and read our stuff.

Blockchain marketing: how the technology behind Bitcoin could change marketing


” Finally, they began to adapt to the implications that customers were connected and empowered in a way previously unimaginable. Value will get created not by owning customer data, but by how companies help customers use, interpret, and interface with data.

Team behind Microsoft’s marketing stack visualization tackle blockchain martech


In current state, the Uber driver’s profile, driving history, customer rating data, etc., Blockchain has the potential to disintermediate the ad servers and put the consumer in control of what they experience and see.

Versium Announces Major Corporate Milestones and New Hires


In the first half of 2016, Versium achieved triple-digit year-over-year revenue growth, gained major customer traction across a number of key industry verticals, and expects to double its headcount by the end of the year. Product & Customer Momentum. Versium has acquired more than 30 new customers, with a focus on insurance, financial and retail sectors.

Have Digital Marketing and Social Media Killed the Industrial.

Industrial Marketing Today

Complex industrial sales require many face-to-face meetings with several stakeholders within the customer’s organization. The salesperson may have to spend a lot of time re-educating the customer and correcting misunderstandings Customers are prisoners of their own experiences (we all are).

Three Big Myths Debunked at SiriusDecisions Sales and Marketing Summit

The ROI Guy

These findings directly contradict the other analyst findings that b-to-b sales reps’ roles and importance are declining due to a disintermediation by B2B marketing and digital resources.

Social Business Q&A: 10 Questions with Augie Ray

Modern Marketing

Consumers bypass traditional channels and providers and conduct business peer-to-peer, creating a new wave of disintermediation and reintermediation. This is the year when I think every portion of the enterprise should begin to have a strategy for how it will use social media technologies for internal collaboration, customer service, product development, business intelligence, marketing, risk management, commerce and more.

Prophets of Profit: 25 ABM Experts Give 2017 Predictions & Advice


You can’t have shitty products, you can’t do false advertising, you can’t have salespeople closing bad deals, and you can’t ignore your customer once the ink is dry on the initial contract. My advice going into the new year is stop spamming your best fit customers.

Gartner: Are Your Ready for More Buyers and the IT to Business Shift?

The ROI Guy

This can include customer experience and performance improvements, process optimization, time savings and risk / error reductions. More stakeholders than ever are engaged in enterprise buying decisions.

Toward a New Knowledge Society

Buzz Marketing for Technology

custom. Decentralized Disaggregated Distributed Disintermediated Dis-Integrated Dynamic Desegregated Democratic [link] Slide 47: Democratic = The Semantic Condition Reliable networks supportâ?¦ (beta). My Slidespace. Upload. Community. Widgets. Latest. |. Most Viewed. |. Most Embedded. |. Featured. |. Most Favorited. |. Most Downloaded. |. Slidecasts. Uploading. Download not available The user has chosen not to allow download of this file.

DMCA 162

Death of the B2B Sales Rep? An Interview with the Sales Enablement Lab

The ROI Guy

These findings directly contradict the findings of CEB and Forrester that b-to-b sales reps’ role and importance are declining due to a disintermediation by B2B marketing and digital resources. But the evidence shows that these reps are still going strong despite a much more empowered customer. We recently had the pleasure of talking sales enablement with the Sales Enablement Lab and Thierry v. Herwijnen.

Tailwinds for Marketing Automation Software - Insight from CRM Analyst Lauren Carlson

The ROI Guy

There are more channels to reach customers – email, microsites, social networks – and businesses must develop more cohesive marketing plans. The next decade will be defined by marketers in a fight against marketing fatigue, sales disintermediation and Frugalnomics.

Tom Pisello: The ROI Guy: IDC: Economic Buyers, Digital Overload.

The ROI Guy

IDC’s most resent customer experience survey of over 200 key IT decision makers reveals that Frugalnomics is indeed in full effect. Sales is being invited later into the decision making process and even worse, potentially disintermediated from the cycle altogether.

ROI 56

Top 56 B2B Marketing Posts for September 2010

B2B Marketing Zone Posts

Social CRM: social media and communities in customer relationship management and marketing - Conversionation , September 9, 2010 Let me start this post with a quote from “Using your customers’ desired actions to increase your sales”, a paper Gerry McGovern and Kristin Zhivago published earlier this year. You think you know what is important to customers. Are My Customers Interested in What I Have to Say? Disintermediation (3). Customer (230

Tom Pisello: The ROI Guy: Predictions for 2011: The End of B2B.

The ROI Guy

The consumer is now in charge: researching specifications, configuring and customizing solutions, getting peer reviews and advice, comparing prices, and “buying now&#.

PKM and the Organization - Pollard

Buzz Marketing for Technology

And the creative people who often had the Knowledge Director thrust upon them conceived of KM as a means for increasing organizational innovation, customer satisfaction and employee retention. One of the initial goals of KM was disintermediation -- getting rid of the layers between front-line people and useful information. Dave Pollards environmental philosophy, creative works, business papers and essays.