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Onalytica B2B

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Interview with ?Shep Hyken

Onalytica B2B

Shep Hyken – Customer Service Expert, Keynote Speaker and NYT Bestselling Author. Key Topics: Customer Service, Customer Experience, Motivational Speaking, Customer Service Training. Shep has a team of trainers and facilitators that take his customer service concepts to a deeper level. Location: Greater St.

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Influencer Marketing: The Power of the “Micro-Moment”

Onalytica B2B

The nature of this micro-moment depends entirely on what you’re offering as a brand and in turn the type of customer that you’re targeting. Ever stayed in an Airbnb, booked a restaurant or bought an item off of Amazon based on customer reviews? Searches for “product reviews” are increasing.

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Interview with Sam Hurley

Onalytica B2B

Social Media Marketing is at my core — I love how it connects brands with customers and fans instantly, enabling ‘human’ engagement that would otherwise not be possible. Not only in Digital Marketing, but the entire experience provided to customers. They are both commendable examples to follow for customer love ! Amazon is king!

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How to Guarantee Content Shares From Influencers

Onalytica B2B

Discovering who the key influencers are in your industry and relevant to your product category, whose knowledge and expertise have an impact on your target customers’ opinions and buying decisions, will enable you to identify open doors for you to reach the people that matter. Users and customers writing content.

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Employee Advocacy- Are You Leveraging Your Employees’ Influence?

Onalytica B2B

A brand advocate is anyone that is naturally compelled to favour, promote or defend your brand on their own accord; this could be an influencer that has transitioned into an advocate organically; a loyal customer or in fact an employee. They’re in a position in which they’re very susceptible to influence.

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Interview with Michael Brenner

Onalytica B2B

Today, Michael shares his passion on leadership and marketing strategies that deliver customer value and business impact. I found that creating customer-focused content attracted the right kind of audience we wanted to reach. No matter what business you’re in, your customers are always searching and always sharing.

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Interview with Ann Handley

Onalytica B2B

She is the author of the Wall Street Journal best-seller on business writing, “Everybody Writes,” and the co-author of the best-selling book on content marketing, “Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business.”