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Tomorrow People

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8 key tips for marketing to existing B2B customers

Tomorrow People

Why customer retention should be your top priority. When it comes to B2B marketing, businesses often focus on customer acquisition. After all, you can’t build brand loyalty if you don’t have customers. But what if you already have a decent customer base? That’s where customer retention comes in. How to get started.

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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. It allows you to understand their needs better than anyone else, helping you develop customer-driven products (and come up with effective ways to communicate with them). What is ‘voice of the customer’ (VoC)?

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Customer Churn: What You Need to Know and What You Need to Do

Tomorrow People

Knowing your customer churn and taking action to keep it under control are crucial to the success of any SaaS organization. Some customers will always come and go, that’s a given. However, the reason customer churn gets so much attention is that it can make or break a business. Defining Customer Churn.

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How the best content marketing agencies onboard customers to nail success

Tomorrow People

Maybe customer service to give us a voice from the coalface, and account management to give us the customer landscape. Personas: Here, we like to think about who your customers are, their business pains and ambitions for the future. Arrange three customers to be interviewed per buyer persona. No detail is too small.

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How a great content marketing agency will onboard customers to nail success

Tomorrow People

Maybe customer service to give us a voice from the coalface, and account management to give us the customer landscape. Personas: Here, we like to think about who your customers are, their business pains and ambitions for the future. Arrange three customers to be interviewed per buyer persona. No detail is too small.

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Turn your lackluster B2B content marketing strategy into a standout customer experience

Tomorrow People

Wanna make sweet CX with your content marketing strategy? Well, marketers, get a load of this. Got 5 minutes? Want to explore differentiation and give your content marketing strategy a kick up the ass? Then you’re in the right place. But firstly, I’ve got to get something off my chest….

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The CMO's Guide to Building an Engaged Customer Community in Four Steps

Tomorrow People

This post reveals how to build and exploit customer engagement, create a targeted opt-in community and, ultimately, monetise your B2B content. Creating relevant and engaging content for your target audience is vital for marketing success.