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Expert Tips for Measuring and Analyzing Customer Feedback

SmartBug Media

Focus groups and interviews : In-depth discussions with a select group of customers or tailored one-on-one interviews can yield qualitative insights. For example, you might collect feedback via email surveys, social media polls, and focus groups simultaneously to broaden your reach.

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How to Understand Your Audience and Tweak Your Content Strategy Accordingly

Marketing Insider Group

What content will you curate rather than create? I’m old enough now to remember when we had to do focus groups to learn more about customers and now there’s a daily real time focus group going on all around us if we are willing to listen and interpret and triage that information. What are your competitors creating?

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The Winning Social Media Content Strategy TV Networks Use

Convince & Convert

It’s a highly targeted, nearly free focus group. Your entire social media strategy is not comprised of show episodes, but they give you the nuclei for your content, and then around them you post non-show electrons that are original, circumstantial content and/or curation.

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How to Make Social Advocacy Part of Your Employees’ Daily Routine

Convince & Convert

Collect and share testimonials from sales representatives who have seen an increase in revenue by sharing curated content. Leverage this highly engaged focus group for feedback. ” The best way to do this is by not only communicating but also demonstrating the benefits of sharing company content on social. .

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How to Understand Your B2B Audience Better

KoMarketing Associates

They’ll design studies, do focus groups – do everything they can to get into the minds (even the subconscious) of their audiences. The virtue of curation is you can test how your audience responds to other peoples’ content, but without having to create it yourself. Or you may not.

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BrightEdge Innovation for Understanding Your Market Trends

Brightedge

Market Insights is BrightEdge’s newest innovation that allows marketers to tap into search data, the world’s largest, most agile and honest focus group. Evaluate competition based on curated keyword collection and market taxonomy. Creating Market Insights. Market Authority Dashboards.

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7 ways to use social media for market research

Sprout Social

While focus groups are helpful to reference at the start of new product or campaign development, they’re less useful for gathering customer feedback once said post-launch. Social media is much cheaper than surveys or focus groups, which can cost thousands of dollars depending on the size and complexity of your research panel.