Remove cross-sell vendor
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Tighter budgets are extending the B2B purchase cycle

Martech

The survey found a notable trend toward retention and cross-sell/up-sell plays, as prior experience with the vendor jumped from 25% in 2022 to 40% in 2023. It’s essential to understand all the parts of the buyer’s journey, especially when new parts are added.

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How Lego Bocks Explain Why Bloomreach Bought Exponea

Customer Experience Matrix

These deals all involve CDPs with marketing automation functions (that is, segmentation, message selection, campaigns, personalization, and cross-channel orchestration). Simply put, the vendors assembling these suites are betting that vision is wrong. This type of CDP provides the biggest headstart towards building a marketing suite.

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The B2B case for retention marketing: 7 key tactics

Martech

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. A classic example of up-selling can be seen in McDonald’s familiar “SuperSize that for you?” Cross-selling : Offering customers related or complementary products.

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How Intent Data Helps Sellers Convert A-List Accounts

Zoominfo

This information can be analyzed to identify account intent, or how likely prospects at a particular company are to engage with a particular vendor. Identifying upsell opportunities Intent data can also proactively identify upsell and cross-sell opportunities with existing customers, allowing sales teams to prioritize those accounts.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.

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Up your cross-sell game, with Zendesk’s Norman Gennaro

Rev

We see a common mentality around the cross-sell motion that it is the lowest hanging fruit possible in sales. I think a lot of people underestimate how hard cross-selling can be,” he says. A cross sell can be thought of in a number of ways,” he says, “beyond selling into your existing customer.”

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What’s new and what’s working, in B2B channel partner marketing

Martech

Vendors may be dealing with as many as ten different partner types, from alliance partners, to managed services providers, systems integrators, resellers and more. This approach allows for a smooth sales process for the customer, and generates cross-sell and upsell opportunities for partners.