9 steps to make a reactivation program that really works
Martech
AUGUST 7, 2023
Use recency-frequency-monetary (RFM) value Get ready to dive into your data. The answer depends on what you sell and how often your customers buy. If you sell both, you may need different reactivation programs for these two product categories. Then move on to your lapsed and dormant segments. Keep one rule in mind.
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