Achieving customer experience excellence at seven critical life cycle points
ERDM
JANUARY 22, 2019
But these artificial labels do not work because no matter what you are selling, you are selling to a person. In short, now is the time to shift to person-to-person (P2P) marketing. Value throughout the relationship, ‘not just when you are selling to me’. Figure 5: Step 6–Value-Added Cross Selling/ Upselling.
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