Remove cross-sell satisfaction
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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. We’ve found that 65% of mobile workers are successfully selling to existing customers. Let’s dig into each of these best practices for upselling and cross-selling in field service.

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The Key to Better Customer Service Operations? The Answer’s Hiding in Your Data

Salesforce Marketing Cloud

Get actionable customer service insights Service Intelligence, a powerful new analytics app for Service Cloud, can help you boost agent productivity, cut costs, and enhance customer satisfaction. Grow revenue: Analyzing customer purchase history and behavior helps identify opportunities for cross-selling and up-selling.

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8 key tips for marketing to existing B2B customers

Tomorrow People

Reevaluate your organisation’s upselling and cross-selling strategies. Because customer retention is so crucial within a B2B context, it’s important that you (and your sales colleagues) continually reassess how your organisation upsells and cross-sells. Customer satisfaction survey data. Social media mentions.

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What is product-led growth?

Rev

And with the impact of PLG on user adoption, customer satisfaction and revenue growth, it’s no wonder the B2B tech world lapping it up. Additionally, PLG emphasizes gathering user feedback and data to continuously improve the product and drive customer satisfaction. PLG emphasizes a user-centric approach. What are the benefits of PLG?

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there. 16 static touchpoints and ongoing campaigns to use in your customer journey to drive customer success and satisfaction.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

Cross-Channel Customer Experience. Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve. This is true no matter what you’re selling.

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. AI in customer service can give customer service workers intelligent recommendations across knowledge bases, conversational insights, and customer data.