7 Types of Campaigns That Can Increase Customer Satisfaction and Retention

ClickDimensions

A recent Gartner survey found that on average only 18 percent of marketing budgets are focused on customer retention efforts. Cross-sell or upsell campaign. The post 7 Types of Campaigns That Can Increase Customer Satisfaction and Retention appeared first on ClickDimensions Blog.

Social CRM: How Can It Make Money?

Sales Intelligence View

For the 50 percent of Fortune 1000 organizations not determining, or even measuring, ROI, ignorance will mean failed projects,” If the social CRM applications a business is using, whether they’re to monitor customer activity or manage cross-selling, aren’t earning that business money, then what is the point? Sales teams can better track a customer’s satisfaction post-purchase. The market for social CRM is expected to surpass $1 billion by year-end 2012, according to Gartner.

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Sales Account Management: Your Go-To Guide for Greater Growth

Zoominfo

Sales account management, like sales, is selling. While both focus on selling, the ‘roles’ are different. Sales account management, however, focuses on building long-term relationships with key customers for up-selling and cross-selling purposes.

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BI Vendors not doing enough to prove ROI

The ROI Guy

At Gartner's Business Intelligence Summit 2010, IT Executives indicate that they're struggling to prove the ROI of BI to the business. As Gartner BI Summit participants indicate, the current failure to deliver value proof-points is already having a significant impact on buyer satisfaction, upsell / cross sell opportunities and lack of planned adoption. An article about the Gartner BI Summit can be found at: [link].

Measure and Keep: 7 Key Customer Retention Metrics to Watch

Oktopost

According to studies from Gartner Group , 80% of your company’s future revenue comes from just 20% of your existing customers. Since you already have a relationship with these customers and have their trust, it makes it easier to upsell or cross-sell to them.

Top 7 Tips to Improve Customer Experience (CX) in 2020

Martech Advisor

Intro: Improving customer experience (CX) means – improving people, processes, product, and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals. Improving customer experience (CX) means - improving people, processes, product and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals.

Top 7 Tips to Improve Customer Experience (CX) in 2020

Martech Advisor

Intro: Improving customer experience (CX) means – improving people, processes, product, and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals. Improving customer experience (CX) means - improving people, processes, product and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals.

Voice Of The Customer – Know More About Your Target Audience

Unbound B2B

According to research from Gartner , customer feedback. Increases cross selling and upselling success by up to 20%. What is their level of satisfaction with your product? Most customer service professionals will agree on the following: Customer satisfaction is important.

Top 10 Digital Marketing Books to Read for 2020

Martech Advisor

It is written by Matthew Dixon, Nick Toman, and Rick DeLisi based on their research at CEB, a subsidiary of Gartner. According to the book, customer loyalty is not driven by customer satisfaction or delight or customer service interactions.

Conversational AI Leader Conversica Unveils AI Customer Success Assistant

Conversica

Conversica’s AI Customer Success Assistants are designed to drive increased renewal and upsell and cross-sell opportunities while improving the overall employee and customer experience. The AI Customer Success Assistant can be deployed in about two weeks, working out of the box to help customer success teams improve key metrics across the customer lifecycle while increasing the enjoyment and satisfaction that CSMs have in their work by offloading repetitive, time-consuming tasks.

5 Ways to Improve Your B2B Customer Experience with Sales Enablement Technology

Seismic

The B2B selling space is evolving, funnel dynamics are shifting, and buyers are becoming better informed. In fact, ‘customer satisfaction and loyalty’ is one of the top three challenges for B2B organizations in 2016. And Gartner data says that 89% of executives believe that CX will be their primary mode of competition by the end of 2016. This enables sales reps to be more proactive and sell smarter. Seismic is a smarter platform for smarter selling.

Increasing Revenue per Customer: 6 Reasons Why Your Customers Don’t Buy More

Higher Logic

Eighty percent of your future revenue will come from 20 percent of your existing customers , according to Gartner. Making sure your customers understand the quality of their purchase validates the higher price tag and can increase satisfaction rates. When you identify upsell and cross-sell opportunities , have your sales team proactively reach out with helpful offers and product information. While you could try to sell to these customers, we recommend you don’t.

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Appointment Setting Amongst the Journey of Strategic Prospecting

TrueInfluence

Gartner. • Only 33% of a sales rep’s time is spent actively selling. — Their dissatisfaction could be your greatest satisfaction. Research from The Marketo Definitive Guide to Leads Qualification and Sales Development lists the following results: o 5% increase in selling time = 20% revenue increase. Selling! Their focus on selling will have positive outcomes, such as meeting sales goals and increasing revenue.

3 Ways Online Communities Help Software Companies Drive Revenue

Higher Logic

The business case for these buyers will show the potential increase in revenue from retention, upsell, and cross-sell opportunities. This grants you the opportunity to better define your audience , market, and sell. Perhaps that customer engaged in a discussion about an add-on product that you sell, giving the Sales rep a perfect opportunity to reach out.

The Value of Account-based Marketing for B2B Demand Generation

QuanticMind

Customer Success – ABM prioritizes customer satisfaction more than other marketing strategies. Encouraging accounts to purchase from your business long-term, upselling and cross-selling are only possible if you provide an exceptional customer experience in the first place.