article thumbnail

B2B Lead Generation Blog: Word of Mouth Marketing relies on reputation not branding

markempa

When it comes to word of mouth marketing (WOM), Ive observed that many B2B marketers, marketing blogs and the media seem overly concerned about brand building. So if you want to build a WOM marketing program, you must look at your reputation first - not your brand. They have it wrong. " Read my post on defending thought leadeship.

article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

And in a Gartner Research Report , it’s estimated by 2015 that more than 50% of organizations that manage innovation processes will gamify those processes. Want to save your organization precious “human CSR capital?” gamers ages 10 to 65, play games on social networks or casual game websites. Rewards for Using Self-Service Channels.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

And in a Gartner Research Report , it’s estimated by 2015 that more than 50% of organizations that manage innovation processes will gamify those processes. Want to save your organization precious “human CSR capital?” gamers ages 10 to 65, play games on social networks or casual game websites. Rewards for Using Self-Service Channels.

article thumbnail

Social Media is the Servant of Strategy, Not the Master

Convince & Convert

In my exuberance and passion for social media and the impact it can have on non-profit organizations I lost sight of what was important. Embracing social media should not mean organizational change, it should change the organization. Social media exists and organizations are in it whether they choose to be or not.

article thumbnail

How to Use Engagement Marketing to Acquire More Customers

Single Grain

For example, referral marketing – a strategy in which brands incentivize loyal customers to promote their products or services via personal referrals (similar to word of mouth, except that WOM is organic) – will have significantly higher rates of success than cold calling potential leads. HubSpot CRM. Salesforce CRM.

Ethics 138
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

This chart shows usage of five major social outposts by organization type. I look forward to getting past the basic questions of application of social media for B2B and starting to focus on things like lead generation and social CRM as we move forward in 2010.-= The statistical similarity shocks me. Kipp Bodnar´s last blog.

article thumbnail

60 Marketing Acronyms Every Industry Pro Should Know

Hubspot

The most coveted job in the marketing organization chart. The amount it costs for your marketing organization to acquire a lead. CRM: Customer Relationship Management. At the simplest level, CRM software lets you keep track of all the contact information for these customers. WOM: Word-of-Mouth. CPL: Cost-per-Lead.