portal 
TrustRadius Marketing
JANUARY 24, 2023
10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 10 Chatbot Access for up to 100 agents 100 campaign contacts Chat analytics Inbox views for customer conversations Shopify and WordPress integrations Zoho CRM 8.3/10
TrustRadius Marketing
OCTOBER 27, 2022
These customer interactions can be carried out through email, SMS, push notifications, or direct messages on your website. Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve.
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Salesforce Marketing Cloud
APRIL 25, 2024
The customer reaches out on their preferred customer service channel – voice, video, email, chat, or even self-service option like a customer portal. And it takes supportive, smart technology — specifically an omnichannel CRM , plus connected data , artificial intelligence (AI) and automation. Consider adding channels.
TrustRadius Marketing
JANUARY 24, 2023
10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 10 Chatbot Access for up to 100 agents 100 campaign contacts Chat analytics Inbox views for customer conversations Shopify and WordPress integrations Zoho CRM 8.3/10
TrustRadius Marketing
JANUARY 24, 2023
10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 10 Chatbot Access for up to 100 agents 100 campaign contacts Chat analytics Inbox views for customer conversations Shopify and WordPress integrations Zoho CRM 8.3/10
Ontraport
DECEMBER 1, 2021
December 2, 2021 — Ontraport , the leader in CRM and marketing automation software for SMBs, today announced its new Dynamic Content Management System (CMS), a feature that makes it possible for businesses to create their own web applications to better serve their customers — without coding. SANTA BARBARA, Calif. Growing Customer Success.
Ontraport
DECEMBER 1, 2021
December 2, 2021 — Ontraport , the leader in CRM and marketing automation software for SMBs, today announced its new Dynamic Content Management System (CMS), a feature that makes it possible for businesses to create their own web applications to better serve their customers — without coding. SANTA BARBARA, Calif. Growing Customer Success.
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