Ontraport

DECEMBER 1, 2021

December 2, 2021 — Ontraport , the leader in CRM and marketing automation software for SMBs, today announced its new Dynamic Content Management System (CMS), a feature that makes it possible for businesses to create their own web applications to better serve their customers — without coding. SANTA BARBARA, Calif. Growing Customer Success.

CMS Development 75

CMS Development Enterprise Management Work Management Marketing Management 75

Ontraport

DECEMBER 1, 2021

December 2, 2021 — Ontraport , the leader in CRM and marketing automation software for SMBs, today announced its new Dynamic Content Management System (CMS), a feature that makes it possible for businesses to create their own web applications to better serve their customers — without coding. SANTA BARBARA, Calif. Growing Customer Success.

CMS Development 72

CMS Development Enterprise Management Work Management Marketing Management 72

SmartBug Media

APRIL 26, 2022

Features like help desk automation, a knowledge base, surveys (including net promoter scores, or NPS), ticketing, and customer portal service as effective tools to measure experience and to pinpoint what needs improvement. HubSpot Sales & Service Tools You Can Use for Customer Retention & Renewals.

Enterprise Management 98

Enterprise Management Hubspot Work Management Marketing Management 98

SmartBug Media

FEBRUARY 11, 2021

CRM platform implementations and migrations are not as hard as you may think. My fellow SmartBug® Jessica Vionas-Singer wrote an article on why CRM implementations fail , to provide you with a broader picture. This is where you add users to your portal, create teams, and give special permissions if needed. Account Setup.

Hubspot 105

Hubspot Planning CMS Development Marketing Automation Services 105

TrustRadius Marketing

JANUARY 24, 2023

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 10 Chatbot Access for up to 100 agents 100 campaign contacts Chat analytics Inbox views for customer conversations Shopify and WordPress integrations Zoho CRM 8.3/10

Enterprise Management 52

Enterprise Management Work Management Marketing Management Pricing 52

TrustRadius Marketing

JANUARY 24, 2023

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 10 Chatbot Access for up to 100 agents 100 campaign contacts Chat analytics Inbox views for customer conversations Shopify and WordPress integrations Zoho CRM 8.3/10

Enterprise Management 52

Enterprise Management Work Management Marketing Management Pricing 52

Salesforce Marketing Cloud

JULY 19, 2023

Beyond answering common questions, these chatbots can greet your customers, serve up knowledge base articles, guide them through common business processes, can send out a field technician for field requests, and can route more complex questions to the right person. This is especially true when the AI pulls from CRM data and knowledge.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

Martech

MAY 2, 2022

On March 15, HubSpot relaunched its Service Hub tools with new features, including service level agreements (SLAs), Customer Portal and inbound calling. I was somewhat disappointed to see only minimal improvements to my favorite Service Hub tool, the Knowledge Base, which our company uses for internal documentation. Why we care.

CMS Development 52

CMS Development Enterprise Management Multi-Touch Attribution Work Management 52

Salesforce Marketing Cloud

DECEMBER 4, 2023

AI can generate these responses based on customer data, knowledge base articles , or trusted third-party data. Self-service portals: Give customers the power to find solutions on their own. Learn how to maximize ROI with contact center software built into your CRM, powered by AI and automation. Show me how

Work Management 64

Work Management Marketing Management Paid Search Agency Customer Satisfaction 64

SmartBug Media

AUGUST 26, 2020

Before diving into this post, you may want to activate the ABM features within your HubSpot portal by following this knowledge base article from HubSpot. Recently, HubSpot added ABM features and functionality that will aid your ABM plans, and this is likely to be the start of HubSpot’s path to supporting ABM strategies.

Account Based Marketing 111

Account Based Marketing ABM Hubspot Features 111

TrustRadius Marketing

SEPTEMBER 1, 2022

One of those powerful software options is CRM. What Is a CRM Software? CRM stands for customer relationship management software. Most CRMs have some form of customer service functionality like live chat, chatbots, and ticketing across media channels. CRM software is incredibly diverse.

Enterprise Management 98

Enterprise Management Marketing Automation Services Work Management Marketing Management 98

TrustRadius Marketing

OCTOBER 21, 2022

You may be able to find HR tools with both these capabilities and customer relationship management software ( CRM ) to help you increase your return on investment (ROI). This can be virtual employee portals with access to benefits and pay or a searchable knowledge base for teams. Human resource management software (HRMS).

Enterprise Management 75

Enterprise Management Work Management Marketing Management Budget Programs 75

Salesforce Marketing Cloud

DECEMBER 5, 2023

It does this by pulling customer requests into a centralized customer relationship management system (CRM) , so your agents can view, categorize, and respond to them. This helps your agents solve cases faster and reduce costs for your business – even as case volume increases – by unifying data into one CRM and automating processes.

Work Management 104

Work Management Marketing Management Customer Satisfaction Knowledge Base 104

Buzz Marketing for Technology

JULY 24, 2008

Intranets & portals. Inside Knowledge. The goal is to make knowledge workers better at capturing, sharing and using knowledge, and maximising their personal effectiveness in the social and relationship-building part of their jobs. m also a fan of instant messaging in knowledge work and project settings.?

Enterprise Management 100

Enterprise Management Work Management Marketing Management Personalization 100

Salesforce Marketing Cloud

JANUARY 10, 2024

Do patterns indicate that they easily find what they need on your help center or self-service portal? Write knowledge base articles to answer recurring customer questions. Learn how to maximize ROI with contact center software built into your CRM, powered by AI and automation. Show me how

Lead Scoring 105

Lead Scoring Lead Ranking Ideal Customer Profiles Multi-Channel 105

TrustRadius Marketing

SEPTEMBER 20, 2022

You’ll find features related to CRM software , Help Desk , Contact Center , Mobile Marketing Software , and other software. Zendesk is a cloud-based Help Des k Software that offers tools to support engagement, prospect management, and customer service. You can also personalize the self-service portal to help customers find answers.

Enterprise Management 98

Enterprise Management Work Management Marketing Automation Services Marketing Management 98

SmartBug Media

AUGUST 4, 2022

The HubSpot service hub offers a suite of tools, including chat, tickets, knowledge base articles, surveys, and reporting. Knowledge Base Articles: Just because you can answer a chat quickly or log a ticket doesn’t mean that you should answer the same question or log the same ticket over and over. You should.

Enterprise Management 98

Enterprise Management Work Management Marketing Management Hubspot 98

TrustRadius Marketing

MARCH 9, 2021

This piece will help your small B2B product company choose the right customer retention tools based on common use cases. The five customer retention tools we will recommend for small B2B companies are: LiveAgent WordPress Mailchimp Less Annoying CRM Zoho CRM Plus. The option includes a customer forum and portal.

Marketing Automation Services 52

Marketing Automation Services Work Management Marketing Management Paid Search Agency 52

Sage Marketing

SEPTEMBER 13, 2023

How are you managing customer feedback, including surveys and knowledge base management? All are powered by the data in your CRM to enable customer connection at scale. Service Hub is easy to use and connected to HubSpot’s full CRM platform. Perhaps you need lead scoring to facilitate prioritization.

CMS Development 52

CMS Development Hubspot Enterprise Management Marketing Management 52

TrustRadius Marketing

APRIL 29, 2022

These extensions range from simple number sequence generators to full toolkits for permissions or CRM. Liferay Portal CE is a free DXP and web portal tool that highlights its customer self-service features. It positions itself as a solution for customer knowledge bases, forums, and more.

Digital Experience Platform 52

Digital Experience Platform Enterprise Management CMS Development Work Management 52

Salesforce Marketing Cloud

JANUARY 11, 2022

Self-service channels include your help center, FAQ page, knowledge base, and an authenticated customer portal. With portals, customers log in to access their information, such as past purchases. When you combine your CRM with cloud telephony using Service Cloud Voice , voice becomes a digital channel.

Work Management 98

Work Management Marketing Management Advertising Channels Service 98

Envy

JUNE 12, 2022

Organizations strive to consolidate their various operational software into a single CRM solution that does it all – from marketing, to sales and customer service. Knowledge base functionality. A customer portal. And we all know that working in a vacuum is not an effective way of working. A shared inbox. Reporting.

Work Management 118

Work Management Marketing Management Paid Search Agency Advertising Agencies 118

Salesforce Marketing Cloud

SEPTEMBER 21, 2023

Get actionable customer service insights High-performing service organizations are getting more out of their data by using AI in their CRM to become more efficient and raise customer satisfaction scores. Consolidate and connect disparate datasets into a CRM system to give your team a single view of your customers.

Work Management 59

Work Management Marketing Management Service Customer Satisfaction 59

Salesforce Marketing Cloud

MAY 18, 2023

Some call centers use customer relationship management (CRM) software to resolve issues faster and provide agents with customer data, but many call centers are still working to adopt this technology. And given that CRM technology is only used by some call centers, agents may have limited information about a customer and their preferences.

Contacts 52

Contacts Marketing AI Budget Programs Work Management 52

Webbiquity

APRIL 27, 2017

The ten tools here enable vendors to extend their support offerings to social media, online knowledge bases, and web chat. Multi-channel customer support software incorporating IT help desk with ticketing, CRM, live chat, in-app chat and support for mobile apps, a self-service portal, and performance reporting.

Marketing Automation Services 214

Marketing Automation Services Work Management Marketing Management Ideal Customer Profiles 214

TrustRadius Marketing

SEPTEMBER 1, 2022

Customer Relationship Management (CRM) Software Marketing automation Mobile marketing , Cross-channel campaign management , Sales engagement Helpdesk Contact center software. . A self-service portal allows customers to manage their accounts by themselves. How Customer Engagement Platforms Work. These include.

Marketing Automation Services 98

Marketing Automation Services Work Management Marketing Management Ideal Customer Profiles 98

Vidyard

JANUARY 6, 2022

Build a Video Knowledge Base 2.1 Common Use Cases for Video in Your Knowledge Base 2.2 How a Video Knowledge Base Boosts Your Video SEO 3. Optimize Support with CRM Integration and Video Analytics 6.1 Support CRM Integration 6.2 Support Portal Videos 3.7.1 Facebook Video Statistics 3.2

Enterprise Management 73

Enterprise Management Sales Management Budget Programs Top of Funnel 73

Buzz Marketing for Technology

JULY 6, 2008

Knowledge Management. Want to hire me to see if I would be able to do it or not? ;-) Here is why: " We just started using Confluence wiki at our company as a corporate collaboration / knowledge base tool, and so far it has been very cool. Find Members Alphabetical Directory. Browse by Vendor Browse by Documents. Communities.

Enterprise Management 100

Enterprise Management Work Management Wiki Tools 100

Vidyard

OCTOBER 21, 2020

Build a Video Knowledge Base 2.1 How a Video Knowledge Base Boosts Your Video SEO 3. Optimize Support with CRM Integration and Video Analytics 6.1 Support CRM Integration 6.2 You may already have a knowledge base, but you can take it to the next level by loading it up with video.

Customer Satisfaction 65

Customer Satisfaction Paid Search Agency Video Marketing Work Management 65

TrustRadius Marketing

NOVEMBER 2, 2022

Lucidchart is based in Utah, and was founding in 2010. HubSpot CRM. HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. CRM Integrations. Zoho CRM supports enterprises as they build better customer relationships and improve retention. LEARN MORE. RESTful APIs.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

Hubspot

SEPTEMBER 17, 2018

The options are also endless for service teams — onboarding videos, knowledge-based videos, meet the team videos, support video calls, and customer stories are just a few ways that video can create a more thorough, personalized customer support experience. From this portal, you’ll find all sorts of viewer insights.

Video Marketing 101

Video Marketing Sales Management Work Management Marketing Management 101

Martech

JULY 13, 2022

Common features include tracking/ticketing systems, knowledge base management, and self-service portals. Knowledge management (KM) : provides a central repository for storing and organizing customer service and support-related information (FAQs, training materials, product documentation, etc.)

Enterprise Management 88

Enterprise Management Work Management Marketing Management Service 88

Vidyard

FEBRUARY 2, 2021

Build a Video Knowledge Base 2.1 Common Use Cases for Video in Your Knowledge Base 2.2 How a Video Knowledge Base Boosts Your Video SEO 3. Optimize Support with CRM Integration and Video Analytics 6.1 Support CRM Integration 6.2 Support Portal Videos 3.7.1 Facebook Video Statistics 3.2

Sales Management 65

Sales Management Top of Funnel Video Marketing Paid Content 65

Martech

FEBRUARY 25, 2022

These platforms offer a wide range of advanced features, including AI-based predictive lead scoring and product recommendations, ABM and social media campaign integration. They also integrate seamlessly with many third-party CRM and other point solutions to offer extended capabilities.

Marketing Automation Services 117

Marketing Automation Services Enterprise Management Work Management Marketing Management 117

TrustRadius Marketing

NOVEMBER 2, 2022

Lucidchart is based in Utah, and was founding in 2010. HubSpot CRM. HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. CRM Integrations. Zoho CRM supports enterprises as they build better customer relationships and improve retention. LEARN MORE. RESTful APIs.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

Lucidchart is based in Utah, and was founding in 2010. HubSpot CRM. HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. CRM Integrations. Zoho CRM supports enterprises as they build better customer relationships and improve retention. LEARN MORE. RESTful APIs.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

TrustRadius Marketing

NOVEMBER 2, 2022

Lucidchart is based in Utah, and was founding in 2010. HubSpot CRM. HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. CRM Integrations. Portals – Curate collections and create personalized brand experiences. LEARN MORE. Workforce Management. RESTful APIs.

Enterprise Management 92

Enterprise Management Digital Asset Management Work Management Marketing Management 92