Knowledge Management: How To Retain Agent Expertise If They Leave
Salesforce Marketing Cloud
JANUARY 23, 2024
Which topics are simply not documented at all? Resources you create can also be shared in your self-service portal, allowing customers to help themselves and further save on costs. It includes FAQs, guidelines, and documented procedures, like how to handle a service outage. New agents onboard quickly, reducing training costs.
Let's personalize your content