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It’s time to say goodbye to your email open rate

Martech

In response to consumer calls, big tech companies like Google and Apple have also implemented platform- and consumer-side data privacy tools, like Google’s end of third-party cookie tracking and Apple’s Mail Privacy Protection. Security bots may inflate click rates in email reports. That would be a good metric to know.

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Post Performance Report: Brands transforming social customer care

Sprout Social

According to The Sprout Social Index™ , the most memorable thing brands can do on social is respond to their customers. Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. The play: Social customer care isn’t just for digital-first brands.

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How the New American Data Privacy Act Will Affect Marketing

Trade Press Services Newsletter

To allow users to access and request deletion of their data, organizations need to know where their customers’ personal data is stored. New technology including cloud applications, customer relationship management (CRM) platforms and data lakes makes it hard to maintain up-to-date personal data records.

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Prepare for 2022 with Litmus: Webinar Recording + Q&A

Litmus

In this webinar, Kaela Mazzola (Product Marketing Manager at Litmus), and Shannon Howard (Customer Marketing Manager at Litmus) share four trends slated to email teams in 2022—and how you can use Litmus to prepare for the New Year. What data should I track other than opens, now that Mail Privacy Protection is in play?

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Everything You Need to Know About Digital Engagement

Salesforce Marketing Cloud

Anticipate your customers’ needs — and tailor your messaging to fit those needs. We found that currently 73% of customers expect companies to understand their unique needs and expectations. So understanding and using customer data effectively, and using AI to make the most of that data, will help you create lasting connections.

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HubSpot’s June releases: The manager’s guide

Martech

Hubspot introduced an enhanced email open report that excludes “machine opens”, compensating for inflated open rates introduced by Apple’s iOS 15 Mail Privacy Protection feature. You can now more easily view and manage payments in the CRM, HubSpot’s first step toward eliminating front-office/back office silos. Also: no plugins!

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Bringing You Better Email Personalization Powered by Kickdynamic

Litmus

We wanted to take this opportunity to give you more insight about why Litmus and Kickdynamic are joining forces and what this means for the future of email for Litmus customers. . As privacy regulations such as Apple Mail Privacy Protection (MPP) continue to evolve, email personalization will become even more important.