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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities. They include new site designer tools, promotion and loyalty tools, and a new prompt interface that is customer-facing and initially designed for online shoppers.

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Expert Tips for Measuring and Analyzing Customer Feedback

SmartBug Media

What makes customer feedback so important? Collecting feedback allows us to delve into the voice of the customer, giving us access to an invaluable point of view. Businesses can leverage customer feedback tools and performance metrics to maximize delight, brand loyalty, and retention. We’ve got all the tips you need.

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5 Steps to Building a Great eCommerce CRM: A Definitive Guide

Biznology

The use of CRM solutions for maintaining relationships with customers is a longstanding trend. As when it comes to online retails, customer data management is an essential part of any e-commerce platform. Using CRM software, business owners see a full picture of customers’ behavior, changes, and trends.

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How to Use AI to Build a Better Shopping Experience

Salesforce Marketing Cloud

Retailers can use AI with their CRM data to generate recommendations and content for marketing, commerce, and service functions. By automating data collection, analysis, and delivery, retail artificial intelligence solutions help you act on insights faster and more efficiently, while leveling up both the employee and customer experience.

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How ERP Improves Customer Service

ATAK Interactive

In today’s world, customers have myriad options when it comes to Enterprise Resource Planning (ERP). These improvements work toward higher levels of customer service satisfaction. In the end, ERP is key to better business operations along with increased customer satisfaction. How ERP Enhances Customer Service.

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5 Ways Generative AI Is a Game-Changer for Ecommerce

Salesforce Marketing Cloud

Summer’s here, and your customer is planning her first camping trip. But now, the use of generative AI in ecommerce is revolutionizing customer experiences. It’s also increasing productivity, conversions, and customer loyalty. Want to clear out dead stock and make way for new merchandise? Even better?

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What Generative AI Leaders Know That You (Probably) Don’t

Salesforce Marketing Cloud

Whether you’re just starting out with AI or already innovating, this guide is your roadmap to delivering a trusted program blending data, AI and CRM. Helping your teams focus on high-value tasks and build stronger customer relationships. This is a unique turning point,” said CMO Gabriel Authier. What might that look like in the future?