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The ethics of AI-powered marketing technology

Martech

AI has now enhanced this capability, but it also raises ethical concerns. With Einstein GPT, customers can generate content that continuously adapts to changing customer information and needs in real-time. However, AI also introduces a new legion of ethical considerations for marketers to navigate. Data sharing.

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2023 in review: Our top 10 articles on CRM

Martech

Today: CRM. How to prepare for the GPT age in CRM and email by Brian McKenna. Done well, GPT-powered email marketing can lead to conversion lifts, long-term engagement and a bigger base of loyal customers. 5 ways CRMs are leveraging AI to automate marketing today by Gene Marks. Here’s how. Get MarTech! In your inbox.

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Join the Dream Quest 2023 for Data + AI + CRM + Trust

Salesforce Marketing Cloud

Dreamforce ’23 was all about Data + AI + CRM + Trust. Check out the Main Keynote recap on Salesforce+ to get in on the action, from big product announcements to inspiring customer stories and more. Data Fundamentals for AI — Learn the importance of data and ethics to prepare for the AI innovations shaping our future.

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AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce Marketing Cloud

Fast forward to today, and trust is at the heart of how widely and successfully businesses and customers will embrace the emergence of generative AI. Some companies are AI-ifying their products without doing the hard work of removing bias, providing transparency, and ensuring customer data is 100% protected. They simply disappear.

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5 ways CRMs are leveraging AI to automate marketing today

Martech

Leading customer relationship management (CRM) and other marketing platforms are integrating sophisticated AI capabilities that promise to assist with key functions like gauging customer sentiment, training employees, making product recommendations, enriching data and even auto-generating targeted campaigns.

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Build, Test, and Ship Your AI App — A Roadmap for IT Managers

Salesforce Marketing Cloud

Whether you are building a healthcare diagnostics or a customer service app, you can take a step-by-step approach and use this as a roadmap. And start thinking about security and ethics questions early on. Build guardrails for ethics and security in your AI app early on 3. Negative customer service feedback?

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Will Generative AI Be Used for Good? Kumail Nanjiani Says That’s Up to You

Salesforce Marketing Cloud

Kumail Nanjiani, who played a developer on the hit HBO show, said it will be essential for companies to use the emerging technology with ethics in mind. It’s becoming clear that generative AI can be used to create better customer experiences , among other promising benefits. And these are not deep philosophical, ethical questions.

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