Remove cross-sell vendor
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How to calculate cost per order (CPO) for B2B web stores

Sana Commerce

There’s one metric that you should be paying more attention to: Cost Per Order or CPO. How can you calculate cost per order? Most importantly, how can you improve the cost per order in your B2B web store? It provides a clear overview of how much each order costs you on average. Where do these costs come from?

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The B2B case for retention marketing: 7 key tactics

Martech

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. Yet, traditionally, customer service has been seen as a cost center — a financial burden rather than a source of profit. McDonald’s phrase “Fries with that?”

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How Lego Bocks Explain Why Bloomreach Bought Exponea

Customer Experience Matrix

These deals all involve CDPs with marketing automation functions (that is, segmentation, message selection, campaigns, personalization, and cross-channel orchestration). Simply put, the vendors assembling these suites are betting that vision is wrong. This type of CDP provides the biggest headstart towards building a marketing suite.

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3 marketing motions successful B2B software companies do differently than peers

Sword and the Script | B2B

That’s how Post It notes were discovered and it went on to be a best-selling project. It’s fine to get help when you need it but strive to build those skills internally and cross-train, so you’re not stuck when an employee leaves. Yet a new study by Bain and Google brings something new to the conversation.

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How To Build Your Go-To-Market Strategy

Zoominfo

Cross and Up-selling: Retaining current customers is great for your revenue stream. Plans for RTM and Distribution: You can’t sell a product if it doesn’t get to your customers. This grouping helps with targeting, approach, and overall selling strategy. And how does it differ from your competitors?

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Customer Success—and PLG—as a Profit Center

Heinz Marketing

PLG works because people are most open to optimizing their experience with a vendor when they’re already benefitting from said vendor in real-time. By focusing on “CLV, upsell rate, and new revenue growth through cross-sell and advocacy influence” CS teams become more aligned with the entire revenue engine.

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5 steps to a seamless post-M&A brand integration

Martech

Plus, you start to see overlaps and conflicts with vendors. Email and social are typically the first channels to focus on cross-selling the two brands. Creating this matrix of channels and audiences also reveals ways to repurpose content, test cross-selling, and align team assignments.