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Do Self-Service Systems Really Lead to Better Results? Our Member Survey Offers Surprising Answers to Industry Questions

Customer Experience Matrix

The CDP Institute just published its annual Member Survey, which is always a treasure chest of interesting data. I’ve already published my primary analysis on the Institute site (you can download it here ) but wanted to call out a number of findings that either contradict or confirm martech industry conventional wisdom.

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Five Surprising Findings from the 2017 Marketing Strategy Report

Webbiquity

The CoSchedule study found no correlation between the amount of time spent creating content and marketing success, and only a weak correlation of success with content quality. But you can’t trick them into becoming long-term, happy, profitable customers. But the results also contained a few surprises.

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Everyone Is Miserable. Nobody Cares. And Why That Matters To Your Business

Marketing Insider Group

Quick Take: Empathy in the workplace has a direct, positive correlation with engagement and business outcomes. Employees and customers alike think highly of a brand that is aligned with a cause they care about. An effective employee advocacy program ultimately results in lasting brand-customer relationships.

Business 353
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Google’s cookie deprecation: An essential marketing playbook for the post-cookie era

Martech

Data hygiene is more than just cleaning and organizing your customer data. All this helps in data accuracy and more effective segmentation that can benefit from identifying inactive or less engaged customers for re-engagement campaigns. After all, the customers drive revenue, not solely the platforms providing visibility.

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Taking Our Own Medicine: Our Strategic Approach to Generating More Organic Traffic

Marketing Insider Group

To achieve high organic rankings, you must commit to content marketing and writing customer-centric content. Our position is to create customer-centric content consistently. The Action: Using Our Content Builder Service to Publish Two to Four Articles a Week. The Process for Creating Customer-Centric Content.

Traffic 286
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E-A-T vs. YMYL: What You Need To Know for SEO and Content Marketing

Marketing Insider Group

Google released its Search Quality Evaluator Guidelines in response to a leaked version published online. Content marketing is the process of consistently publishing content that audiences want to consume. You become more like a publisher instead of just a seller of a product or service. High E-A-T.

SEO 331
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Business video trends worth noting in 2018

Biznology

There are plenty of options for turning static longform videos like webinars into navigable videos customers will appreciate. There doesn’t appear to be much correlation between a company’s size and its commitment to engaging customers with video. But, cumulatively, the numbers represent a lot of customer engagement.

Trends 158