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Social Media and the Contact Center for Dummies (Wiley)

Buzz Marketing for Technology

To help achieve that goal, organizations now adopt formal processes that structure how their contact centers organize, distribute, and analyze the information they collect from many channels. Avaya is the industry leader in worldwide business communication systems and market share leader in contact centers. Share this on del.icio.us.

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The Tipping Point and your Contact Center

Buzz Marketing for Technology

And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media? Many of the most Socially advanced Contact Centers today are using tools to listen in on Conversations. While this is a great role for the Contact Center to play it has 2 distinct pitfalls. Let me explain ….

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Proper Care and Feeding of a Blog

Webbiquity

Provide contact information. There will be times when someone (such as a prospect with a product or pricing question, or a journalist looking for the right expert to quote) needs to contact you directly rather than just posting a comment. A blog without contact information is like a lost pet with no ID tag. Tweet This!

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How to Launch a Successful Blog in 12 Weeks: Lessons from Webbiquity

Webbiquity

Include post tags and properly categorize each post. Politely contact the blog owner, offer to write a guest post on a pertinent topic for the blog, and ask what the requirements are. Add alt tags to images and use SEO-friendly file names. Proper alt image tags also help with SEO of the post itself. SEO the blog.

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Mastering Off-Page SEO: Boosting Your Website’s Visibility

Optinmonster

While on-page SEO focuses on optimizing elements within your website, such as content and meta tags, off-page SEO involves activities on other websites, such as link building , social media marketing , and content marketing. The purpose is to find broken links and contact the resource owner that has a broken link.

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Best Email Marketing Strategies and Tactics of 2009

Webbiquity

On the same theme as the post above, the brilliant Laurie Sullivan demonstrates how to combine email marketing services with tools like Facebook, Bebo and Digg to extend the reach of email messages through social channels. Email, Social Media Merged To Create Marketing Channel by MediaPost Online Media Daily. Share this on del.icio.us.

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Facebook Advertising for Dummies (Wiley)

Buzz Marketing for Technology

Social Media and the Contact Center for Dummies (Wiley) One of the biggest challenges for organizations today is managing. Social Media and the Contact Center for Dummies (Wiley) One of the biggest challenges for organizations today is managing. Tags: Advertising Facebook Interactive Marketing behavioral targeting.

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