Connected consumption is the new customer experience (CX)
SEPTEMBER 18, 2017
Each task and step will include new people-first automated conversations that replace searching, customer support, shopping, and e-commerce services like Amazon. Focus on these four stages: First, align with customers: Learn customer goals, thinking, and journeys. To lead a people-first digital Earth, you and your company can be the first mover that leads connected consumption. Then scale to lead the digital Economy with a people-first digital Earth.