TrustRadius Marketing

JANUARY 24, 2023

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 The Community plan offers a few free features that can help you with customer support. These include centralized customer data, knowledge base creation, and ticketing.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Pricing 52

Vidyard

APRIL 28, 2017

Done well, these videos will deliver genuine value and teach customers that the answers to their questions lie in your self-help portal. Create a knowledge base of videos and merge them with your regular written knowledge base. Help becoming more educated. Image credit: TurboTax.

Paid Search Agency 110

Paid Search Agency Video Marketing SMS Knowledge Base 110

Televerde

APRIL 13, 2021

This could include revitalizing your website with a customer portal and knowledge base or leveling up your personalization for existing customers. Instead, build a community around your personal brand. CEOs should prioritize customer loyalty and experience now for sustainable growth regardless of economic conditions.

Marketing Budget 59

Marketing Budget Terms and Conditions Thought Leadership Budget Programs 59

Biznology

OCTOBER 22, 2018

A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. What is Google’s knowledge graph ?

Knowledge Base 106

Knowledge Base Optimization Tips FAQ 106

Vidyard

DECEMBER 17, 2019

Your support portal or knowledge base. Relevant online communities. And, of course, there are plenty of channels where you can promote your video : Your website. Video repositories like YouTube. Social media channels. Email newsletters. Put Your Videos to Work. Create, host, manage, and share your videos. Sign Up Free.

Video Marketing 127

Video Marketing Screencast Work Management Tips 127

Buzz Marketing for Technology

JULY 24, 2008

Communities of Practice. Intranets & portals. Inside Knowledge. Employers do not own personal knowledge, they merely tap into that part that employees are willing to share,? The knowledge-based organisation is no more effective than the sum of its knowledge workers? Click Here. Collaboration.

Enterprise Management 100

Enterprise Management Work Management Marketing Management Personalization 100

EMagine B2B Blog

JUNE 26, 2018

That’s where portals come into play. What is a Portal? Portals are essentially microsites that house secured aggregated content, and can be used for internal purposes ( intranets ) or for external knowledge sharing ( extranets ). Below are some key factors to consider as you begin thinking about building one.

Microsite 52

Microsite Paid Search Agency Work Management Aggregators 52

EMagine B2B Blog

DECEMBER 5, 2018

That’s where portals come into play. What is a Website Portal? Portals are essentially microsites that house secured aggregated content, and can be used for internal purposes (intranets) or for external knowledge sharing (extranets). Getting Started With Portals.

CMS Development 45

CMS Development Marketing Websites Microsite Work Management 45

Salesforce Marketing Cloud

DECEMBER 5, 2023

Generative AI can suggest recommended replies to customers, or even write knowledge base articles to be used in your customer help center (be sure to have a human review and edit). Self-service options like a customer portal, help center, or chatbot, offer 24/7 support.

Work Management 104

Work Management Marketing Management Customer Satisfaction Knowledge Base 104

Vidyard

DECEMBER 17, 2019

Sign Up Free What Are Some of the Best How-To Videos?

Video Marketing 65

Video Marketing Screencast Work Management Tips 65

Buzz Marketing for Technology

JUNE 27, 2008

SLA Community. Like many companies, my organization provides a community that supports the use of information technology and. knowledge management. Consider the influence of information literate workers within their local communities. · Construction and leveraging of personal and corporate knowledge bases. ·

Enterprise Management 100

Enterprise Management Work Management Marketing Management Budget Programs 100

TrustRadius Marketing

APRIL 29, 2022

Pimcore is a highly customizable DXP with a strong open-source community. If that’s not enough, the Pimcore Marketplace offers a plethora of open-source extensions created by Pimcore’s team and the community. The Community Edition includes all core features and has no limitations on data or users.

Digital Experience Platform 52

Digital Experience Platform Enterprise Management CMS Development Work Management 52

TrustRadius Marketing

SEPTEMBER 20, 2022

Knowledge management powered by AI is also available to help your team make ongoing improvements to workflows. You can also personalize the self-service portal to help customers find answers. Permission-based access also lets individuals add private comments to more nuanced tickets.

Enterprise Management 98

Enterprise Management Work Management Marketing Automation Services Marketing Management 98

SmartBug Media

NOVEMBER 18, 2020

It’s 2020, and our customers are evolving at a rapid pace, adapting to the nuances brought on by COVID-19 and the new virtual environment our communities have been thrust into adopting. Users were limited to the survey questions available and couldn’t access any additional information from customers through the portal.

Service 98

Service Paid Search Agency Hubspot Knowledge Base 98

TrustRadius Marketing

MARCH 9, 2021

The option includes a customer forum and portal. The customer portal provides 24/7 support and links to the knowledge base. The forum helps promote community engagement and gives vendors insight into genuine feedback. The forum helps promote community engagement and gives vendors insight into genuine feedback.

Marketing Automation Services 52

Marketing Automation Services Work Management Marketing Management Paid Search Agency 52

Webbiquity

APRIL 27, 2017

The ten tools here enable vendors to extend their support offerings to social media, online knowledge bases, and web chat. Multi-channel customer support software incorporating IT help desk with ticketing, CRM, live chat, in-app chat and support for mobile apps, a self-service portal, and performance reporting. 1) HelpScout.

Marketing Automation Services 214

Marketing Automation Services Work Management Marketing Management Ideal Customer Profiles 214

Salesforce Marketing Cloud

MAY 18, 2023

At the end of the day, you need to meet them where they are via their preferred channels of communication, which will vary depending on the type of service or product you offer.

Contacts 52

Contacts Marketing AI Budget Programs Work Management 52

TrustRadius Marketing

OCTOBER 31, 2022

Many of their paid subscriptions have community versions and they actively contribute to open-source projects like Fedora. Main features that all Red Hat Subscriptions come with include upgrades, customer portals, security, and access to the knowledge base. The JBoss Web Server Community version was discontinued. .

Pricing 52

Pricing Price Enterprise Management Work Management 52

ViewPoint

SEPTEMBER 12, 2011

With Chatter Service, customers will be able to ask their question once in a familiar social feed, and have the answer come to them in an instant--whether it's from the knowledge base, the community of experts or a service agent.

Jigsaw 120

Jigsaw Marketing Automation Services Salesforce.com Bandwidth 120

Convert

MARCH 21, 2023

Customer support: Knowledge base, email support, live chat, FAQs, and phone support are all available. Other conversion-driving features: User digital journey analysis and conversion funnel tracking and analysis Data privacy: GDPR, CCPA, SOC 2 Type 2 compliant. You control the data FullStory captures and stores.

Comparison 52

Comparison Budget Programs Tools Marketing Analytics Tools 52

Buzz Marketing for Technology

JULY 6, 2008

Professional Community. Communities. Knowledge Management Community Home Blogs Groups Wiki. elsua: The Knowledge Management Blog by Luis Suarez (KM Specialist, IBM) Blog Main / Archive / Invite Peers / Connect to this blog. Information Technology. Share and compare information with 1.2 million professionals.

Enterprise Management 100

Enterprise Management Work Management Wiki Tools 100

TrustRadius Marketing

FEBRUARY 26, 2021

This tool encourages self-support tools for their customers, and needs a simple way for the support team to communicate with each other. These self-service portals help better manage support tickets systems built into the tool.” We are using Spiceworks for IT helpdesk ticket submission, reporting, and as a knowledge base repository.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Service 52

Vidyard

JANUARY 6, 2022

Build a Video Knowledge Base 2.1 Common Use Cases for Video in Your Knowledge Base 2.2 How a Video Knowledge Base Boosts Your Video SEO 3. Support Portal Videos 3.7.1 Top Sales Communities to Join 2.1 Now That You Know All the Top Sales Experts and Communities 1. YouTube Statistics 3.7

Enterprise Management 73

Enterprise Management Sales Management Budget Programs Top of Funnel 73

Buzz Marketing for Technology

JUNE 23, 2008

knowledge becomes networked ? mediated by the community.? are] a means to organize and share knowledge. ? It is likely that given the knowledge distributed. among members of an academic community, ? cost-effective and readily adopted knowledge. communal knowledge. and community among its users.

Wiki 100

Wiki CMS Development Class Wikipedia 100

Hubspot

SEPTEMBER 17, 2018

The options are also endless for service teams — onboarding videos, knowledge-based videos, meet the team videos, support video calls, and customer stories are just a few ways that video can create a more thorough, personalized customer support experience. From this portal, you’ll find all sorts of viewer insights.

Video Marketing 101

Video Marketing Sales Management Work Management Marketing Management 101

Referral Rock

NOVEMBER 7, 2019

Participate in communities or start one of your own. Commitment to bettering the community? By allowing people to come ‘in’ they are building their repertoire with their communities, as well as allowing customers to see their operation. Knowledge base articles. Spread knowledge in your industry’s community.

Word of Mouth 55

Word of Mouth Ideal Customer Profiles Paid Content Examples 55

TrustRadius Marketing

NOVEMBER 2, 2022

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide. Founded in 2001 and based in Atlanta, GA, Mailchimp has 1000+ employees and is privately held. 24/7 US-based customer support. Overhead paging.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

Referral Rock

NOVEMBER 7, 2019

Participate in communities or start one of your own. Commitment to bettering the community? By allowing people to come ‘in’ they are building their repertoire with their communities, as well as allowing customers to see their operation. Knowledge base articles. Spread knowledge in your industry’s community.

Word of Mouth 40

Word of Mouth Ideal Customer Profiles Paid Content Examples 40

Vidyard

FEBRUARY 2, 2021

Build a Video Knowledge Base 2.1 Common Use Cases for Video in Your Knowledge Base 2.2 How a Video Knowledge Base Boosts Your Video SEO 3. Support Portal Videos 3.7.1 Top Sales Communities to Join 2.1 Now That You Know All the Top Sales Experts and Communities 1. YouTube Statistics 3.7

Sales Management 65

Sales Management Top of Funnel Video Marketing Paid Content 65

Martech

FEBRUARY 25, 2022

Platform vendors offer extensive training programs, online communities and strategic consulting services to encourage more comprehensive platform use and create a higher return on marketing automation investments. Tools include a unified inbox called Conversations, knowledge base tools, and customer feedback measures.

Marketing Automation Services 120

Marketing Automation Services Enterprise Management Work Management Marketing Management 120

TrustRadius Marketing

NOVEMBER 2, 2022

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide. Fully automated simulated phishing attacks, thousands of templates with unlimited usage, and community phishing templates. 24/7 US-based customer support.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

Fully automated simulated phishing attacks, thousands of templates with unlimited usage, and community phishing templates. Founded in 2001 and based in Atlanta, GA, Mailchimp has 1000+ employees and is privately held. Portals – Curate collections and create personalized brand experiences. LEARN MORE. CodeSignal.

Enterprise Management 92

Enterprise Management Digital Asset Management Work Management Marketing Management 92

TrustRadius Marketing

NOVEMBER 2, 2022

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide. Fully automated simulated phishing attacks, thousands of templates with unlimited usage, and community phishing templates. 24/7 US-based customer support.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52