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Oxford University Press former CMO weighs in on martech challenges, trends, and predictions

ClickZ

It is essential for technology vendors to work closely with an organization during the first couple of months of implementation. Then we began to move into direct mail and measurement, which didn’t leave as much time for creativity.”. Advice to martech vendors.

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Lists and the Rest of the Story

ViewPoint

Finally, vendors simply get away with selling sub-optimal lists. They get away with it because in many cases the buyers of the list, which was used to send emails or direct mail, have no idea what percentage of the list got delivered. It was a relatively expensive list and the vendor guaranteed 100% deliverability. Not a clue!

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Third Party Data Is Not Dead Yet

Customer Experience Matrix

Duke Fuqua’s most recent CMO Survey found that use of online (first party) customer data has grown at 63% of companies in the past two years while just 31% expanded use of third party data. Remember that the CMO surveys cited earlier showed expectations for slower growth, not actual declines.

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Lists and the Rest of the Story

ViewPoint

Finally, vendors simply get away with selling sub-optimal lists. They get away with it because in many cases the buyers of the list, which was used to send emails or direct mail, have no idea what percentage of the list got delivered. It was a relatively expensive list and the vendor guaranteed 100% deliverability. Not a clue!

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Redefining ABM: What It Isn’t and What It Needs to Be

Metadata

This may sound cynical, but I blame software vendors for “ABM” being ill-defined. For the past 15-plus years, we’ve simply let ABM vendors define the ABM category. Is it the company’s office manager or the CMO? ABM vendors have created this movement around account-based efforts. Is there an agreed-upon definition of ABM?

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Interview with Cory Munchbach

Onalytica B2B

She worked with user and vendor clients globally and was quoted frequently in industry-leading publications such as Forbes, AdAge, MediaPost, MarketingWeek, and AdExchanger. The opportunity to work at Forrester on the CMO practice as a research associate burnished my research cred, but also exposed me to the world of marketing.

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Mover Marketing Challenge #1: Accessing Data

Porch Group Media

When people think of mover marketing, and I’ve had a couple of people say this to me recently, they often think of direct mail. “Oh, I don’t do direct mail anymore.”. Sure, direct mail is important and you’re still getting those credit card offers in the mail and other types of catalogs and offers in the mail.