Are We Making Marketing Automation Harder Than Necessary?
Customer Experience Matrix
MARCH 4, 2011
There are vendors on both sides of the argument. Their belief, outlined to me in January by CEO Shawn Naggiar and CMO David Applebaum, is that most marketers just want to get things done immediately with existing resources. On the other hand, the vendors with the greatest success to date have stressed the importance of process.
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