article thumbnail

10 Best Leading and Lagging Marketing Performance Indicators to Increase ROI

Webbiquity

Tracking customer acquisition costs is yet another effective way to increase ROI through the use of lagging indicators. Churn Rate. Customer churn is an unfortunate reality for every business. To our surprise though, we saw renewal rates for our subscriptions improve as a lagging indicator of our design improvements.”.

article thumbnail

Email Strategies to Reduce Your Customer Churn Rate

Mailmunch

Keeping churn rate in check. So the next best option is to keep your churn rate in control. Customer churn rate is a simple calculation of the number of customers lost against the total number of customers in a specific duration. Do you know it fetches an ROI of $38 for every $1 spent?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Churn: What You Need to Know and What You Need to Do

Tomorrow People

Churn is basically the loss of a customer, which can happen for a variety of reasons. Churn rate is the rate of customer churn over a given period of time. Churn rate tends to increase as subscriber numbers go up. High churn rates are bad news as they slow down your overall growth.

article thumbnail

An Essential Guide to B2B Marketing Metrics That Matter

Marketing Insider Group

They are now looking for quantifiable answers to these questions: What, or when, is the return of investment (ROI)? Here are essential marketing metrics that you should include in your dashboard for quantifying revenue and ROI that you will want to discuss with your CEO: Lead Velocity Rate (LVR).

article thumbnail

10 Ways Predictive Analytics Can Help You Achieve Your Marketing Goals

Marketing Insider Group

More accurate predictions can lead to fewer mistakes, faster growth, and higher ROI in your business. Using historical data, you can identify which customers are the most profitable, which marketing activities generate the highest ROI, and which segments of your audience are the most loyal. Reducing Your Customer Churn Rate.

article thumbnail

Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Customer Churn Rate: Churn rate measures the percentage of customers who stop using a product or service over a given period. Tracking churn rate with a CJO tool helps identify potential pain points or issues in the customer journey that may lead to customer attrition.

article thumbnail

How to Measure Event Marketing Performance and ROI

Adobe Experience Cloud Blog

While this is promising, these tech stacks can often lead to uncertain attribution models that fail to calculate the true ROI of events. In this article, I’ll share an ROI attribution model that will help you accurately measure the results from your events. Harder to measure, but still contribute to your ROI.