FunnelEnvy

FEBRUARY 19, 2024

Monitor conversions, upgrade paths, and churn rates to understand what resonates with your user base and optimize your expansion landing pages accordingly. Based on user actions and preferences, suggest relevant tutorials, knowledge base articles, or contextual help menus to guide them further.

Landing Pages 62

Landing Pages Top of Funnel Practices Demand 62

Tomorrow People

MAY 30, 2022

Customer satisfaction survey data. If you want to: Decrease support ticket volumes: consider creating a knowledge base, so customers can help themselves in the first instance before reaching out to you. Because of this, they can be an extremely effective way to reduce your customer churn rate.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

TrustRadius Marketing

SEPTEMBER 28, 2022

A knowledge base is a resource that may include FAQs, how-to guides, tutorial videos, or even community message boards. By setting up a knowledge base on your website, you can give customers a self-service option. Churn Rate The rate at which customers cancel a service or fail to renew.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Ideal Customer Profiles 52

Oktopost

JULY 12, 2022

For example, knowledge bases and FAQ sections provide answers to common questions while removing the need for a human agent. CSAT (customer satisfaction score). Retention and churn rates. CSAT (customer satisfaction score). Total resolution time. NPS (net promoter score). Lifetime customer value.

Paid Search Agency 13

Paid Search Agency Lead Scoring Lead Ranking Customer Satisfaction 13

Rev

JUNE 28, 2023

Now, their logos collect dust while churn-savvy companies collect revenue. At the other end of the spectrum are companies that prioritize customer satisfaction and get ahead of churn before it eats away at their bottom line. Churn-proof your organization and you become, in a word, timeless!

Customer Satisfaction 78

Customer Satisfaction Lead Ranking Lead Scoring Loyalty 78

Oktopost

MAY 3, 2022

Customer satisfaction shouldn’t be your only motivation for running customer marketing campaigns. The answer can be found in your churn rates—the rate at which customers stop doing business with you. Referral Programs. Word-of-mouth is still a key marketing strategy to help build your brand reputation.

B2B Marketing 62

B2B Marketing Ideal Customer Profiles Planning B2B 62

TrustRadius Marketing

NOVEMBER 2, 2022

Recognizing the best software products based on their customer satisfaction, performance via reviews, and small business market fit. 26% Improvement in customer retention rates. ? 47% Increase in customer satisfaction rates. ? 2022 BEST SOFTWARE LIST FOR SMALL BUSINESSES. 23% Decrease in sales and marketing costs.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52