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Email Strategies to Reduce Your Customer Churn Rate

Mailmunch

Research across different industries suggests a 5% increase in customer retention and can improve your profits by 25% to 95%. Keeping churn rate in check. So the next best option is to keep your churn rate in control. Customer churn rates go up in the absence of relevant information and reduced engagement.

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CLV: The metric that means money

Martech

Qualitative (Voice of the Customer, persona-based) research will give you a window into the company’s decision-making process and the individuals who are part of it. Playbooks should incorporate this research into a sales structure that brings the best thinking to every rep. Divide the number 1 by the customer churn rate.

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10 Ways Predictive Analytics Can Help You Achieve Your Marketing Goals

Marketing Insider Group

Taking CX seriously is an excellent way to stand out from the noise that’s saturating your industry to help you win loyal customers. Incorporating key findings that give you a deeper understanding of consumer trends into your marketing strategies can push you ahead of competitors in your industry. Source: Grand View Research.

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Top 6 Ways You Can Conduct User Research to Gather Optimization Ideas

Convert

Marketers can easily make informed guesses and calculated assumptions based on insights and industry best practices , but there might be another way to get extremely valuable insights for your next optimization campaign: conducting user research. User research methods can span from simple to complex. Card Sorting.

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4 Ways to Use Market Intelligence for SMBs

Scoop.it

Gathering and analyzing data about your industry helps you make better-informed decisions, stay afloat, and ultimately grow your business. Also, research your industry to see what’s happening at a broader scale. You can get these insights from industry reports and publications. How do they do it? Here’s an example.

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How to Develop a Successful Go-to-Market Strategy

Zoominfo

Audience research and targeting Whether you’re launching a new product in a new market or relaunching an existing product in an existing market, research is key. It’s worthwhile to conduct some research at the start of each quarter to make sure your GTM strategy is still relevant to your audience.

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Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value

Heinz Marketing

In fact, research shows that it costs five times more to acquire a new customer than to keep a current one. Set up systems to track your customer retention rate, churn rate, net promoter score (NPS), and lifetime value (LTV) to gauge the effectiveness of your retention efforts.