Ten tips for customer reactivation

Biznology

Are you looking for the best ways to reactivate dormant customers and reduce churn? Consider which of these may be the most applicable to your business, your customers, and your objectives. The longer a customer is inactive, the more likely an eventual defection. Channel usage.

What are the most reliable content channels to connect with customers?

grow - Practical Marketing Solutions

Today I’d like to connect the dots on a few ideas about the most reliable content channels to reach customers. ” The best content channels for reliable reach. So, when we attain that magical level, what are the very best ways to reliably reach those customers?

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5 Examples of Brands Using Cross-Channel Tactics to Drive Real Results

Modern Marketing

The goal of your cross-marketing strategy should be to tell all your audience and customers a similar brand story across multiple channels. Your story has to be slightly different for each channel due to the fact that people on those channels interact with these channels in unique ways.

7 Simple Rules for Connecting with Customers via Cross-Channel Marketing

Modern Marketing

Being a cross-channel marketing mogul is a lot like being an air-traffic controller. But, if you phone in your strategy, you just might sustain a serious loss of prospects and customers. Customers are people and people have unique needs and wants. Cross Channel Marketing

Cross-Channel Marketing and How to Not Lose Sight of the Customer

Modern Marketing

The best cross-channel marketers have data in their DNA. But in all the mechanics, a marketer’s relationship with the customer can easily get lost. Evaluating the current “customer data platform” trend. Rise of the Customer Data Platform.

Marketers Are Struggling to Keep Up Customer Expectations: Here's Proof

Customer Experience Matrix

How pitiful is this: My wife left me alone all last weekend and the most mischief I could get into was looking for research about cross-channel customer views. Let's start with a truth universally acknowledged – that customers have rising expectations for personalized treatment.

Cross-Channel Orchestration: Customer Journeys Done the Right Way

Modern Marketing

The digital marketing world is enamored idea of customer journeys -- and why not? They help us plot out a personalized path for customers based on their interests and behaviors to deliver more relevant experiences. The problem is, most customer journeys don’t actually work.

Why Cross Channel Marketing Needs To Be Visual

Modern Marketing

Imagine you are working on building a cross-channel marketing campaign. According to 2016 Forrester Wave Report, “Rich media content is the soul of customer experience.” Since they aren’t selling a product directly, the customer touchpoints look a little different.

Here's An Industry Comparison Of The Most Widely Used Marketing Channels

bizible

In the our annual State of Pipeline Marketing survey we asked over 350 marketers which marketing channels they invest their time and budget in. How The Marketing Channel Data Is Generated. In our survey, marketers selected every marketing channel they used and indicated their industry.

2016 Cross Channel Marketing Trends

Modern Marketing

This week it's omni-channel, multi-channel and cross-channel marketing. Top 10 Omni-Channel retail trends for 2016. How Macy's CMO Uses Omni-Channel Marketing to Surprise & Delight Shoppers. 6 Tips For Effective Cross-Channel Marketing.

How Do You Create a Business Case to Prove the ROI of Your Cross Channel Marketing?

Modern Marketing

However, it's also bad because there is literally so much information now available it can be a struggle to know how to sift through it all and compile the best data points to develop your business case for cross channel marketing efforts. Cross Channel Marketing

4 Cross Channel Marketing Stats Marketers Need To Know Going Into 2017

Modern Marketing

As 2016 winds down and we all look forward (hopefully) to some time off from work and spending time with family and friends, I thought it a good time to give some marketers some cross channel marketing stats to get to know up close and personal as we head into 2017. Cross Channel Marketing

The Future Will Bring More Cross Channel Marketing Opportunities

Modern Marketing

This time, it's cross channel marketing. The Future is Poised to Bring More Cross Channel Marketing Campaigns. Your customers are engaging with your business across an increasing number of touchpoints – websites, social media, in-store, mobile and tablets.

Tools Marketers Need For Cross Channel Marketing Attribution

Modern Marketing

This edition: cross channel marketing. 3 TOOLS FOR CROSS CHANNEL ATTRIBUTION. The IAB’s recently released survey results confirmed what most marketers and advertisers are already thinking—2016 will (and has to be) the year for cross channel attribution.

3 Examples of Brands Doing Real Cross-Channel Marketing

Modern Marketing

Whether you call it cross-channel or omnichannel marketing, as a consumer, I love it. As a marketer, I hate cross-channel marketing, or rather, I hate how hard it is. Here are three cross-channel tactics from brands we can all learn from: 3 Cross-Channel Tactics from Real Brands 1.

4 tips to improve your YouTube channel

Biznology

Pique your customer’s interest. The goal of a video is to engage your customers and get them ready for your call-to-action. Support customer research. Learn how to attract new prospects and retain loyal customers. Work diligently to craft your YouTube channel.

A Marketer’s Guide to CrossFit Digital Channels

Modern Marketing

The answer is a marketing workout plan that outlines a series of short but high-intensity and compound movements that are radically more effective at eliciting the desired cross-channel fitness result. Whip Partner Channels Into Shape. Cross Channel Marketing

3 Questions to Help Your Brand Overcome Channel Conflict

Fathom

In our line of work, we often notice that consumer brand manufacturers fear channel conflict. Questions to Help Overcome and Avoid Channel Conflict. Are You (and Everyone Around You) Fully Committed to Your Channel Sales Strategy?

Data is the Biggest Roadblock to Cross Channel Marketing Success

Modern Marketing

Of course data is the biggest roadblock to cross channel marketing success. In a report issued last year by Econsultancy, when asked to describe their organization's ability to manage data across multiple channels, 51% of respondents said they operate under the dreaded silo landscape.

Behold the Business Value of Omni-Channel Orchestration

Modern Marketing

If you think ours is not an omni-channel world, think again. The fact is we humans are using more and more channels to engage with everyone, including brands and marketers every single day. 90% of customers expect consistent interactions across channels.

What the Heck is Cross Channel Marketing and Why Would I Want To Do It?

Modern Marketing

The term "cross channel marketing" is hardly new. Far too many marketers still do not reap the benefits of cross channel marketing. But for right now, let's start with the basics: What is cross channel marketing? Cross Channel Marketing

BlueConic Selects Targeted Messages Using a Cross-Channel Marketing Database

Customer Experience Matrix

The delay may seem surprising, since BlueConic qualifies as a Customer Data Platform , a type of system I’ve been arguing will play an increasingly central role in marketers’ futures. For those of you who haven’t been paying close attention, a CDP is defined as a • marketer-controlled system that • supports external marketing execution based on • persistent, cross-channel customer data. to a specified customer segment.

3 Ways To Use Cross Channel Marketing To Reach Your Marketing Goals

Modern Marketing

Despite that new media, platforms and ways to approach your customer are springing up like mushrooms, the real burning issue for marketers stays the same: what is the best strategy to reach customers and extend the business prosperity? Be Where Your Customer Is.

3 Steps to Success in Omni-Channel Orchestration

Modern Marketing

Consumers today, on average, use six channels with nearly 50% regularly using more than four. Blame our ever-growing ADD if you want but the point is we change marketing channels like we change channels on our TV. Standardize Customer Data. Analyze Customer Feedback.

Oracle Cross-Channel Marketing: Build Adaptive Customer Experiences

Modern Marketing

This concept of the “customer journey” is very popular today, and why not? The idea that marketing can transform itself from a function that purely focused on transactional promotions and throwing a good party to a strategic driver of individualized customer experiences is compelling. Customers move in highly unstructured, unpredictable ways. They either create binary paths (Did the customer engage – yes or no?)

Omni-Channel Marketing: Creating the Right Mix for Your Brand

Buzz Marketing for Technology

This week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Omni-Channel Marketing: Creating the Right Mix for Your Brand. We discussed ideas and tips for cracking the code on Omni-Channel marketing!

3 Ways To Adopt A Multi-Channel Marketing Strategy

Radius

As a Customer Success Manager at Radius, I am lucky enough to work with some amazing clients day in and day out. No matter how different the company, the one constant is that multi-channel marketing (and ultimately omnichannel) produces significantly better results than being single threaded.

Silverpop Announces Universal Behaviors to Provide Better Cross Channel Customer Experience

Customer Experience Matrix

At their annual Amplify conference last week, Silverpop unveiled the culmination of a two year project that conveniently matches the Customer Data Platform (CDP) concept I’ve been describing for the past month. Silverpop’s new features load customer behaviors from all sources into a central database, match identities to create a unified customer view, and make the resulting information available for real-time, automated interactions across all channels.

Customer Experience Simplified

Modern Marketing

However, as much as we overcomplicate things, there is no overstating the importance of providing the best customer experience possible each time, every time and across all channels. According to Gartner, 89% of all businesses will compete on customer experience this year.

Should Customer Data Platforms Be "Marketer-Controlled"?

Customer Experience Matrix

Thomas Wieberneit argues in a thoughtful blog post that companies need one platform for consolidated customer data, but that Customer Data Platform isn’t it because the CDP is “marketer-controlled” by definition, and thus doesn’t support other departments.

How To Compete In An Omni-Channel World

Crimson Marketing

The popularization of smart phones and tablets, expanded offerings online and the maturation of a generation of buyers raised on the Internet have proven to be fertile ground for the bloom of digital marketing channels, and trouble for traditional commerce.

Content Marketing Channels

Salesfusion

When you join our team, you not only get a product that both partners and customers love, but a team everyone loves to work with. Feel confident that even your toughest customers will in fall love with our product and service; making you their hero. [one_half valign="middle"].

CMOs Not Happy With the State of Cross Channel Marketing

Modern Marketing

It’s no secret that the best customers are the ones who engage with brands across multiple channels. It’s not surprising, therefore, that the brands who deliver value to customers across channels see strong growth. Cross Channel Campaign Management.

7 Cross-Channel Apps of Highly Effective Modern Marketers

Modern Marketing

In today’s hyper-connected world, it’s important to have a rock-solid cross-channel marketing strategy, and one of the easiest ways to execute that strategy is through your marketing automation system. Cross Channel Marketing Marketing Automation

One Third of CMOs Not Integrating Within Digital Channels

Modern Marketing

It’s no secret that the best customers are the ones who engage with brands across multiple channels. It’s not surprising, therefore, that the brands who deliver value to customers across channels see strong growth.

B2B Marketers Are Buying Customer Data Platforms. Here's Why.

Customer Experience Matrix

I’m currently drafting a paper on use of Customer Data Platforms by B2B SaaS marketers. I think the reason is that banks, airlines, and telcos all capture their customers’ names as part of their normal operations.

Buy 77

BlueVenn Bundles Omnichannel Journey Management, Personalization, and Single Customer View

Customer Experience Matrix

The company offers what it calls an omnichannel marketing platform that builds a unified customer database, manages marketing campaigns, and generates personalized Web and email messages. The system can also look up information about a specific customer in real time if an ID is provided.

Change the Channel to Ignite Content

grow - Practical Marketing Solutions

Could I benefit from the same idea in a new channel of distribution? In this post, I share a simple idea about a client who had his team call up his customers to say “thank you” — and only “thank you.” Different channel. Different channel.

4 tips to improve your YouTube channel

Biznology

Pique your customer’s interest. The goal of a video is to engage your customers and get them ready for your call to action. Support customer research. Learn how to attract new prospects and retain loyal customers. Work diligently to craft your YouTube channel.

The Down-Funnel Impact of B2B Cross-Channel Marketing [Data]

bizible

In the complex B2B buyer journey, marketers understand that it’s important to reach prospects across multiple channels. However, until now, we haven’t seen much data that specifically supports the down-funnel impact of cross-channel marketing for B2B marketers. Customers are 1.4x