Hubspot

JULY 13, 2018

Surveys are a form of quantitative research, and you can distribute them over the phone, via email, or through an online survey. A survey could cater to people who've downloaded content from your website or interacted with a member of your business. The interviews, focus groups, and surveys are all sources of primary data.

Research 72

Research Buyer Personas Focus Group Customer Satisfaction 72

Lenny's Newsletter

SEPTEMBER 12, 2023

We were envious of the satisfaction those folks were finding on Netflix, Facebook, or wherever. It always surprises people to hear that, at YouTube, we never thought we had a product-market fit. We had 100 million DAUs and almost a billion monthly actives, and yet we did not have our desired audience. We had teenagers but not adults.

CPO 145

CPO Product Work Management Enterprise Management 145

Hubspot

JUNE 26, 2019

According to the 2015 Colloquy Customer Loyalty Census , American households hold memberships in an average of 29 loyalty programs, but are active (meaning earn or redeem at least one per year) in only 12 of them. Read this blog post to learn how to use NPS surveys for more powerful marketing automation.). Net Promoter Score.

Loyalty 74

Loyalty Lead Ranking Lead Scoring Case Studies 74

Martech

FEBRUARY 22, 2022

In fact, 84% of customers say they trust online reviews as much as personal recommendations, according to BrightLocal’s Local Consumer Review Survey. 94% of marketers changed their digital CX strategy over the 18 months following the pandemic onset, according to Acquia’s Global CX Report. Use data to analyze customer satisfaction.

Enterprise Management 140

Enterprise Management Digital Asset Management Work Management Marketing Management 140

Martech Advisor

NOVEMBER 6, 2019

Intro: Improving customer experience (CX) means – improving people, processes, product, and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals. In this article, we explain the top 7 ways to improve your CX program and be 2020-ready! Table of Content.

Tips 89

Tips Enterprise Management Customer Satisfaction Work Management 89

Martech Advisor

NOVEMBER 6, 2019

Intro: Improving customer experience (CX) means – improving people, processes, product, and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals. In this article, we explain the top 7 ways to improve your CX program and be 2020-ready! Table of Content.

Tips 75

Tips Enterprise Management Customer Satisfaction Work Management 75

Marketing Insider Group

SEPTEMBER 14, 2021

Their published reports cover all facets of content marketing (ex: their first few listed reports include B2C, manufacturing, technology, B2B, enterprise, and small business). Reports, blog articles, trend analyses, case studies and more are available for free on their website. LinkedIn Developer Solutions. Big Data Resources.

Case Studies 355

Case Studies Content Case Study Statistics 355