Top 7 Tips to Improve Customer Experience (CX) in 2020
Martech Advisor
NOVEMBER 6, 2019
Intro: Improving customer experience (CX) means – improving people, processes, product, and delivery to customer, such that it helps improve satisfaction, loyalty and helps achieve the overall business goals. A 2017 Gartner study had found that nearly 81% of businesses expect to compete purely based on CX in the year 2019.
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