Top 7 Tips to Improve Customer Experience (CX) in 2020
NOVEMBER 6, 2019
To generate more revenue by retaining, renewing and upselling or cross-selling to existing customers. A 2017 Gartner study had found that nearly 81% of businesses expect to compete purely based on CX in the year 2019. A 2018 Gartner study found that by 2020, 25% of all customer interactions will be through virtual assistants and chatbots. A Gartner 2018 study predicts that by 2020, roughly 85% of brand interactions by millennials will without any human aid.