The B2B case for retention marketing: 7 key tactics
Martech
MARCH 1, 2024
I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. This presents a compelling case for a new view of the importance of investing in the service function. It didn’t even make the Sagefrog priority list in 2022.)
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