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Best Twitter Tips, Tools and Tactics of 2009, Part 1

Webbiquity

Learn the answers to these questions and others here in more of the best blog posts and articles from last year on Twitter techniques, tools and tactics. Favorite snip: “ Frank Eliason, director of digital care at Comcast…drew hearty laughter when he described the cable giant as being known for its customer service. What are the four stages of Twitter enlightenment? How important is Twitter for business? How can you get more retweets and efficiently manage unfollowers?

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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

They only want to deal with one entity—the retailer of choice.the customers expects [sic] the retailer to make the whole experience seamless.” If the product breaks, the retailer should fix or replace it; if the customer has questions, they should call the retailer not the manufacturer or installer. Some of this already happens: when I recently bought a High Definition TV, the salesperson ordered an upgrade to my cable service right from her sales terminal.

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The Gig Economy Is Undeniably Growing… But Where’s It All Headed?

ClearVoice

All of it begs interesting questions about how the future of the freelance economy will evolve to remain a viable option to the mainstream masses who rely upon it on a daily basis. Looking ahead, it seems two of the more compelling questions are: How can the employer/employee relationship evolve to greater benefit both parties in the long term?

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Best of 2009 (So Far): Twitter Tips and Tactics, Part 2

WebMarketCentral

Learn the answers to these questions and others here in more of the best blog posts and articles from last year on Twitter techniques, tools and tactics. Favorite snip: " Frank Eliason, director of digital care at Comcast.drew hearty laughter when he described the cable giant as being known for its customer service. 'I What are the four stages of Twitter enlightenment? How important is Twitter for business? How can you get more retweets and efficiently manage unfollowers?

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