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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

Sterling Commerce, which provides software for sharing data across organizations, recently (well, last August) published “The Four Rules for Ensuring Customer Loyalty in a Competitive Retail Climate” available here (registration required). You won’t be surprised that all four rules relate to sharing data.

SIC 120
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The Gig Economy Is Undeniably Growing… But Where’s It All Headed?

ClearVoice

Situations that have arisen in court and class-action suits that show workers becoming vulnerable to the whims of companies who are rewriting the rules to the game. Looking ahead, it seems two of the more compelling questions are: How can the employer/employee relationship evolve to greater benefit both parties in the long term?