14 Visualizations Mapping The B2B Buyer Journey

KoMarketing Associates

Our understanding the B2B buyer’s journey, from market realization to vendor selection, becomes critical in developing a successful online marketing program. But how does the B2B online marketer go about uncovering their buyer’s journey? The place to start is in understanding the different phases of the B2B buyer journey itself. B2B Buyer Journey Basics. The Seven Phases of the Buyer Experience Journey.

6 Different Types of Buyer Journey Maps


Organizations that use a mapping program to manage buyer and customer journeys average a 79% increase in cross-sell and upsell revenue, marketing research from the Aberdeen Group reveals. In the new B2B marketing landscape, buyers are in control of their journeys.

Overcoming The Content Personalization Challenge With Buyer Persona Research

Tony Zambito

It is clear that one of the top challenges facing marketing, especially B2B marketing, is the ability to connect with potential buyers on a personal level. The majority of content today is not hitting the mark with buyers and customers. Buyer Persona Research. by icon 54.

Forrester: The Accelerating Death of the B2B Sales Rep

The ROI Guy

Now, two years on, the forecast from Forrester is even gloomier, with faster than anticipated disintermediation. So how can you best address these changing buyer trends and add more value to each and every prospect engagement?

Use Buyer Persona Research To Improve B2B Customer Experience

Tony Zambito

Customer experience has been and will continue to be one of the major influences on how buyers make choices. The rise of the digital economy has amplified the need for businesses to address the way in which their potential buyers and customers view both their actual and perceived experiences.

Jewel, a CFO and 2,500 B2B Marketers Walk Into a Room…


The highlight for me came from the one person there *seemingly* more out of place than I was – acclaimed singer/songwriter Jewel. It helps you find where a customer or prospect is in the buyer’s journey and shows you what their needs are – so you can approach them with the confidence that you are offering the solutions they need. Research has shown that B2B purchasing is a highly personal, emotional process. B2B buyers are people with families, goals and dreams.

Three Big Myths Debunked at SiriusDecisions Sales and Marketing Summit

The ROI Guy

Popular metrics indicate that buyers are 57% percent of the way through their purchase process before they engage a sales rep (CEB). According to the research results, Marisa reported that B2B buyers interact with sales reps at every stage of the buyer's journey.

What do Myth Busters, B2B Sales Reps and Real Estate Agents Have in Common?

The ROI Guy

Analysts Marisa Kopek and Jennifer Ross retold the “tall tales” of Gartner, Forrester and CEB, about the Death of a Salesman. That B2B buyers were thought to be anywhere from 57% to 85% complete in their decision making process before contacting sales.

Death of the B2B Sales Rep? An Interview with the Sales Enablement Lab

The ROI Guy

Their research indicates that when B2B buyers are making a purchase decision, they go 57% of the way through the buyer’s journey BEFORE engaging with a sales rep. The study highlights that today’s more empowered buyer is engaging digitally versus personally through most of the cycle. Forrester reports that this shift to digital buying is real, and as a result, there will be a 22% decline in the number of B2B sales reps over the next 5 years.

Digital Marketing – What Are The Top Goals And Challenges?

Marketing Insider Group

Just ahead of the conference, MarketingCharts.com previewed this research from ExactTarget , conducted by Forrester and uncovered that “meeting the expectations of the always-connected customer” was the biggest challenge.

You May Be Surprised At The Biggest B2B Marketing Responsibility Of 2016

Marketing Insider Group

In a recent survey conducted by ITSMA , business-to-business (B2B) marketers worldwide expect that understanding buyers will be their # 1 responsibility in two years (85%). So where does this prediction (or perhaps dread) related to the need for buyer understanding come from?

How to Create the Best Content For Your Marketing Automation System

KoMarketing Associates

It’s specifically optimized for the types of phrases people use at the beginning, middle and the end of their buyer’s journeys. Your company gives people the right content – relevant content – for wherever they are in the buyer’s journey. Now, if you had instead taken those 20 hours of content creation and put them into creating a piece of content that filled a content gap in your buyersjourney… that content probably would get you results.

12 Statistics to Guide Your B2B Marketing Investment in 2018

KoMarketing Associates

Content Personalization. 60% of Marketers Have a Documented Personalization Strategy. Personalization of content has become a priority for B2B marketing teams, but about half are struggling with data quality, one of the critical components to successful personalization efforts, according to a Monetate study. As customers increasingly look for a more tailored and personalized experience from vendors, investment in personalized content and strategies add value.

Why You Must Use Customer Reviews in Your B2B Marketing Strategy

BOP Design

This “recommendation and review” culture for B2C buyers is the same for B2B buyers. A Corporate Executive Board survey found that B2B buyers complete 60 percent of the purchasing process before they speak with a company representative.

B2B Lead Generation: 2 Things You May Be Doing Wrong

The Forward Observer

While many of these companies may have a marketing department, or a marketing person, that person is not really involved in lead generation beyond soft goals of “creating awareness” or “getting our name out there.”. The way B2B buyers buy has changed.

Demand Generation: An A-Z Guide for B2B Marketers (with Strategies & Examples)


Demand generation strategies allow you to drive awareness and initiate customer relationships across all channels in the buyer journey. . But, while these roles are often overseen by the same person, and sometimes overlap, they are fundamentally different. . Empowered Buyers.

The overlooked role of emotion in brand experience


We need the entire buyers journey or purchase funnel to achieve it. Content delivered through the entire buyer/ownership journey is as much about creating emotional experience and advocacy in the form of loyalty as it is about acquisition.

11 Tactics B2B Marketers Should Be Thankful for

KoMarketing Associates

Especially since the next few weeks are likely reserved for 2018 planning, setting up client programs, considering business goals, and even scoping out your personal goals for the new year. Focus on the Buyer’s Journey. Findings from Forrester survey data showed 74 percent of business buyers conduct more than half of their research online before making an offline purchase. More Personalization.

7 Ways to Implement an Effective Omni-Channel Strategy


By positioning the customer at the center of the marketing hub, omni-channel marketing strategies deliver personalized conversations via any of the interconnected channels along the wheelbase. 1) Create Buyer Personas. 3) Align Content With Specific Buyer Journeys.

A B2B Guide to Engagement Marketing (with Strategies, Tools and Examples)


While this approach worked for a long time, the buyer journey has become far more complex. . . marketing] is shifting from talking at people, and focusing on transactions, to engaging with people – building meaningful, life-long, and personalized relationships.”. . .

Sample Post | Omni-Channel Marketing


By positioning the customer at the center of the marketing hub, omni-channel marketing strategies deliver personalized conversations via any of the interconnected channels along the wheelbase. . 1 Create Buyer Personas. . 3 Align Content With Specific Buyer Journeys.

How To Plan Your B2B Lead Generation Content Over Three Martinis

The Forward Observer

In the not-too-distant past when a buyer was researching a purchase they had to contact the seller early on in order to learn about their options. At that point, the salesperson could guide (or strong arm) the buyer along their sales process, using the information the buyer sought as leverage.

54 Content Marketing Stats to Guide Your 2018 Strategy


Case studies allow businesses to use relatable business stories to move prospects towards the end of the buyer journey. If a buyer is on the fence, seeing the success of a similar business in the same industry can help make the choice easier. . . #4.

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Expert Q&A: Transform Marketing With A Revenue-Relevant Customer Experience Strategy

Modern Marketing

by Amanda Batista | Tweet this The advent of social media, empowered buyers, and users bringing their own technology to work has now morphed B2B business models from product to services provision. This expands the sales cycle to a much longer and precarious customer lifecycle: the prospect becomes a buyer; who becomes a customer; and then becomes a potential prospect again for renewal or at least advocacy.

87 New (Really) Marketing Automation Stats

Marketing Action

You can find it in the Q2 2011 Forrester Wave™ report.). Segmentation, Targeting & Personalization. Forrester Research, The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q1 2014 , Jan 2014 ). In-person events (67%).

Stats 83

3 Steps Towards Becoming a Data-Driven B2B Marketer [Ebook]

Modern B2B Marketing

Clean and accurate data is always top-of-mind for B2B marketers because without it, your demand generation team can’t send relevant content to leads and your sales team can’t tailor their conversations with leads during each step of the buyer’s journey.

7 Amazingly Effective Lead Nurturing Tactics


Research conducted by Forrester has shown that marketers see an average 20% increase in sales opportunities from nurtured vs non-nurtured leads. Last year Forrester Research reported that 33% of B2B marketers cite “targeted delivery of content” (i.e.,

70 New (Really) Marketing Automation Stats

Marketing Action

You can find it in the Q2 2011 Forrester Wave™ report.). Segmentation, Targeting & Personalization. Forrester Research, The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q1 2014 , Jan 2014 ). In-person events (67%). They’re getting old.

Stats 80

30 Women Shaping B2B Tech Marketing


We're seeing a huge shift from impersonal, irrelevant marketing to deeply customized interactions with brands at scale using bots and highly personalized messaging. The level of sophistication of the buyer. B2B buyers and buying patterns are changing.

How to Leverage Social Intent Data in Your Next Nurturing Campaign


As marketers, capturing buyer attention is everything. Yet, there has never been a harder time to earn buyer attention. Thanks to advances in technology and the abundance of information on the internet, today's buyers have a lot more knowledge and power.

70 New (Really) Marketing Automation Stats

Marketing Action

You can find it in the Q2 2011 Forrester Wave™ report.). Segmentation, Targeting & Personalization. Forrester Research, The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q1 2014 , Jan 2014 ). In-person events (67%). They’re getting old.

Stats 65

7 Essentials of Your B2B Customer Self-Service Strategy


So, given that more than 50% of customer service interactions already do not require human support, organizations have to really think outside the box to strike a balance—personalization alongside customer self service. That’s the first rule of personalization.

73 Experts Reveal B2B Marketing Trends to Leverage in 2017


While account based marketing, interactive content , personalization, native advertising, and automation are just some of the hot trends that look set to continue into the new year, there are some new kids on the block. Personalization. B2B buyers are people too, just like you.

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Business to Individual (B2i): The New Imperative for B2B E-commerce Marketing?

KoMarketing Associates

Mobile device adoption brings information to the B2B buyer anytime and in almost any location. In fact, the whole buyer consideration process is changing – especially as you look at it from the customer buyer journey.

Vendor 130

Discover Where Your Competitors Are Beating You Online


84% of buyers engage in online information consumption and education 2. By a factor of 3 to 1, B2B buyers say that gathering information online on their own is superior to interacting with a sales representative. Buyers now control the selling process. 3] Forrester. [4]

Using Buyer Intent to Drive Your Marketing Efforts


If you’re familiar with the B2B buyer’s journey , then your business may benefit further from understanding the age-old but somehow underutilized concept of buyer intent. Buyer intent comes down to knowing what makes a great lead. So, What Is Buyer Intent?

Five Steps to Thriving in the Age of the Customer – Part 5

Bulldog Solutions

We have spent almost a month now looking at the findings from our Forrester study * on thriving in the age of the customer. Once you've overcome these two challenges, use the more complete picture and put your analytical minds to work refining your segmentation, how you personalize messages and how you communicate to clients throughout their lifecycle. Create on-demand content your buyers can't live without. .

Aging 40

Exec Q&A: Insights from the Front Lines on Transformation, Growth and Drinking Our Own Champagne


Can you share a little about your journey to get here and what ultimately drove your decision to join the team? The Forrester Wave naming us the leader in the space completely validated my instincts. We have the technology and team to help our customers find in-market buyers and drive them through to conversion to impact the business in a lasting way. Sales and marketing teams have become desperate to align themselves with the modern, cross-channel B2B buyer journey.

MQL 40

3 Sure-Fire Tactics to Attract More Leads (and Be Better Looking)

Marketing Action

Search marketing offers a golden opportunity to get in front of prospective buyers at the exact moment they’re looking for information about a product or service you offer. Forrester Research, Jul 2013). as marketing tools to gain the interest and engagement of potential buyers.

Sales and Marketing Alignment: 45 Experts Explain How To Connect The Dots


Truth is: The modern B2B buyer journey has become far more complex. . On top of that, buyers are much more educated - 90% of the buying process is over before a salesperson talks to a lead. . It may also change by region, market or sales person.