Amazon Buys Whole Foods: It's Not About Groceries
Customer Experience Matrix
JUNE 18, 2017
It’s just that I see the over-arching story of the current economy as creation of closed universes by Amazon, Facebook, Google, Apple, and maybe a couple of others. The owners of those universes control the information their occupants receive, and, through that, control what they buy, who they meet, and ultimately what they think. At present, Facebook, Apple, Google, and Amazon still occupy largely separate spheres, so most people live in more than one universe.