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B2B Customer Experience: Balancing the Human Factor with Technology

Vision Edge Marketing

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Gartner’s survey reveals a whopping 75% of B2B buyers prefer self-service, versus interacting with sales representatives, during the initial stages of the buying process.

B2B 242
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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

In this transformed sales dynamic, when online reviews and customer testimonials heavily influence B2B buyers, building strong customer relationships is more important than ever. Like any other relationship, positive change requires continuous effort. Why Customer Relationships and Brand Loyalty Are More Vital Than Ever.

Loyalty 312
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The Marketing Book Podcast: “B2B Social Selling Strategy” by Julie Atherton

The Forward Observer

B2B Social Selling Strategy: Connect with Customers, Build Relationships, and Drive Sales by Julie Atherton About the Book Social media, when deployed strategically and effectively in B2B channels, offers a uniquely personal long-term networking opportunity for sales teams and business professionals.

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What Is a Marketing Database? (Hint: It’s NOT Your Audience)

Marketing Insider Group

Ensuring accuracy, security, and transparency in your marketing database builds customer trust and maintains data integrity. It includes details like: Customer names Contact information Purchase history Interaction history Preferences This information is invaluable for businesses looking to tailor their marketing strategies effectively.

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B2B Distribution Roundtable: The Challenges & Solutions of Buying and Selling

Speaker: Jonathan Meyer, Kyle Mitzner & Jacobi Zakrzewski

In today's B2B marketplace, revenue is generated through sales, marketing, and relationships. Rarely will a B2B buyer and seller have a one-off interaction, instead needing to work together to understand each other's needs and to learn how to communicate to build a successful professional relationship - and that is easier said than done!

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How to Build a Modern Conversational Growth Strategy

Marketing Insider Group

Conversations are key to relationship development—and in the B2B world, they fuel business and the exchange of crucial information. Your clientele gets all the benefits of human interaction and personalization, but your organization suffers an unnecessary drain on resources. At the core of humanity is dialogue. Personalize.

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How B2B SEO Differs From Traditional B2C SEO

Marketing Insider Group

Relationship building and lead generation. One of the standout aspects of B2B SEO is the emphasis on relationship building. While B2C transactions might be more transactional, B2B interactions often involve nurturing long-term partnerships. SEO efforts in the B2B space extend beyond mere website traffic.

SEO 251
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Marketing and Sales Alignment for A Supercharged LinkedIn Strategy

Speaker: Candyce Edelen, CEO, PropelGrowth

It feeds a customer-centric sales process and enables a human-to-human interaction with very low cost compared to other prospecting methods. How Sales can build a network of high-value relationships and book sales calls. Used properly, LinkedIn is the ultimate prospecting tool for B2B sales. You won't want to miss it!