Sprout Social

JUNE 2, 2021

For most businesses and customers, social media is becoming their primary communication channel and a catalyst for building relationships with one another. Starting today, Sprout Social will be expanding Messenger API support for Instagram for customers in phases over the coming months. That’s why more than 3.1

Ideal Customer Profiles 128

Ideal Customer Profiles Enterprise Management Ad Building API 128

Martech

FEBRUARY 28, 2024

Retail brands must seamlessly mesh into and be present throughout the customer journey to remain useful to consumers. Consumers make purchase decisions largely based on their online research, not necessarily on product packaging, benefits or customer service. They must provide real value in the right place at the right time.

Trust Marketing 99

Trust Marketing Loyalty Ad Building Planning 99

SmartBug Media

FEBRUARY 1, 2024

In the fast-paced world of business, acquiring new customers is crucial—but retaining existing ones is equally important. A successful email marketing strategy includes post-purchase emails that drive engagement, revenue, loyalty, and, ultimately, customer retention. What Are Customer Retention Emails?

Loyalty 59

Loyalty Acquisitions Word of Mouth Cross-Selling 59

Martech

NOVEMBER 28, 2023

It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Ready to explore how personalized approaches can enhance customer loyalty in the hospitality sector?

Loyalty 91

Loyalty Marketing AI Ideal Customer Profiles Marketing Automation Services 91

Salesforce Marketing Cloud

JUNE 15, 2022

Wow your customers wherever they are. With Salesforce’s NFT Cloud pilot, businesses can create deeper loyalty with customers and their community while setting up secure marketplaces. Ultimately, it’s about deepening the brand-consumer relationship and building on loyalty and rewards programs.

Ad Building 98

Ad Building Wiki Communities Loyalty 98

Vision Edge Marketing

MARCH 26, 2024

From chatbots to self-service platforms, technology is reshaping customer interactions, enhancing efficiency, improving EBITA, and steering decisions with data. Undeniably, technology’s influence on customer connections is skyrocketing. Ready to navigate this dynamic landscape and redefine your customer engagement?

B2B 242

B2B Customer Satisfaction Interactive Marketing Loyalty 242

SendX

OCTOBER 20, 2020

But beyond brand awareness, product promotion and recovering abandoned carts, email marketing is an effective channel for customer appreciation and retention. Keeping an existing customer is significantly more cost-effective than trying to attract new ones. Gratitude Emails Thank your customers for being customers.

Loyalty 195

Loyalty Amazon Email Marketing Paid Search Agency 195

Martech

FEBRUARY 8, 2023

As a marketer, one of your primary goals is to not only attract new customers but retain the ones you already have and entice them to buy from your business again and again. Offering a competitively priced product that customers want to purchase is a huge piece of the puzzle. But how do you convince those customers to stay with you?

Loyalty 83

Loyalty Lead Ranking Paid Search Agency Marketing & Strategy 83

Biznology

NOVEMBER 1, 2021

So, when you think about loyalty and retention in the B2B world, the loyalty is baked into the business model. Here are the loyalty marketing strategies that work best in B2B. Segment your customers by value and differentiate your treatment of them. Build, and deepen, your customer relationships.

Loyalty 104

Loyalty B2B Marketing Lock-In B2B 104

SmartBug Media

MAY 15, 2023

The three experts shared their strategies and techniques for using Klaviyo to retain customers throughout the customer journey. Watch the Webinar—SmartTake with Klaviyo: Retention Marketing Customer acquisition or customer retention marketing? You should also look at your customer lifetime value.

Loyalty 97

Loyalty Ad Building Paid Search Agency Budget Programs 97

Marketing Insider Group

MARCH 25, 2024

Utilizing segmentation, personalization, and analytics in a marketing database improves engagement, loyalty, and conversions, optimizing marketing strategies. Understanding Marketing Databases A marketing database is a comprehensive collection of data about your customers and prospects. That’s huge! No more shooting in the dark!

Peer-to-peer 258

Peer-to-peer Planning Paid Search Agency Marketing & Strategy 258

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Ad Building Zoominfo Budget Programs 130

Liveintent

JANUARY 28, 2022

Since consumers willingly share it, self-reported data is more likely to be accurate than some other forms of customer information. Marketers can use it to customize everything from product recommendations to email frequency, building loyalty and strengthening the customer-brand relationship in the process.

eCommerce 71

eCommerce Ad Building Purchase Intent Forrester 71

Martech

JANUARY 19, 2023

Customers download your app because they want to know more about what your brand has to offer. Mobile messages can maintain and grow the relationship, but you have to use the right communications. So as a brand, you want to ensure you pay respect to that loyalty by sending the right kinds of messages through your mobile channel.”

Loyalty 91

Loyalty Relevance Ad Building Mobile Marketing 91

Webbiquity

AUGUST 30, 2023

Building a strong brand starts with raising awareness and bringing customers on board with your vision. Maintaining a strong and resilient brand, however, is about building strong relationships with your customers, and making them a part of your story. What is the customer lifecycle?

Ideal Customer Profiles 253

Ideal Customer Profiles Marketing Management Allocation Customer Satisfaction 253

Vision Edge Marketing

OCTOBER 3, 2023

[link] Customers are the gold vein for every business. As such, businesses continuously embark on the exciting treasure hunt to find and keep customers. Unearthing the hidden treasures of customer acquisition and customer retention leads to growth and prosperity. And that’s the focus of this episode of What’s Your Edge?

Acquisitions 205

Acquisitions Lead Ranking Loyalty Lead Scoring 205

Vision Edge Marketing

APRIL 9, 2024

Customer Success! Coined in the early 2000s, it’s more than a buzzword—it’s the essence of customer-centricity. Because customer centricity isn’t just a growth strategy; it’s THE primary strategy for driving value and building lasting connections. In this episode What’s Your Edge?

Design 223

Design Terms and Conditions Work Management Customer Satisfaction 223

Adobe Experience Cloud Blog

JUNE 2, 2020

Challenging times provide opportunities for those who seek (and see) them — opportunities for companies to show their customers and the rest of the world that they are there to help when it matters most. This is where data analytics helps you see and think beyond the obvious and connect with your customers creatively, and with empathy.

Loyalty 174

Loyalty Personalization Ad Building Content 174

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

Loyalty 279

Loyalty Peer-to-peer Ideal Customer Profiles Word of Mouth 279

KoMarketing Associates

OCTOBER 15, 2015

They aren’t the basis for a customer relationship. These and similar impulse or ill-considered circumstances don’t lay a smooth trail to “Customer For Life” utopia. And for your marketing dollar, it’s a given you’ll want to retain paying customers as long as possible. Get to know your prospective customers.

Marketing Management 120

Marketing Management B2B Marketing Ad Building Lead Ranking 120

SmartBug Media

AUGUST 21, 2023

Companies such as Starbucks, Sephora, Ulta, and North Face possess a level of customer loyalty unmatched even by much larger corporations. Ideally, you want to replicate these programs’ successes using your brand’s unique take on loyalty rewards. To develop a winning loyalty program, consider your what, why, and how.

Loyalty 52

Loyalty Budget Programs Lead Ranking Merchandising 52

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Use technology to connect directly with your customers and listen to their needs.

Ad Building 100

Ad Building Video Marketing Cross-Selling CMO 100

Vision Edge Marketing

SEPTEMBER 19, 2023

In today’s rapidly evolving business landscape, achieving customer-centric organic growth has become paramount for every organization striving to stay competitive and thrive in their respective industries. A recent study by Berkley, companies reported a “very mature” level of customer-centricity experienced 2.5X

Enterprise Management 237

Enterprise Management Allocation Customer Satisfaction Lead Ranking 237

Blue Flame Thinking

MARCH 22, 2019

It’s about cultivating awareness of your brand and deepening trust in your ability to understand what your customers want. When a customer feels sold on you rather than sold by you, they can become brand advocates. Step #2: Build more specific personas. Builds trust among your consumers and keeps them coming back.

Paid Content 78

Paid Content Paid Search Agency Ideal Customer Profiles Ad Building 78

ClearVoice

JULY 21, 2023

If you’re searching for the best content strategies to establish community and customer loyalty, your search ends here. Every step adds to the strength of your community and the loyalty of your customers. Get ready to learn tried and tested strategies that will turn your customers into dedicated brand ambassadors.

Loyalty 52

Loyalty Communities Webinar Metrics Ad Building 52

Sana Commerce

FEBRUARY 6, 2024

In the digital age, our love letters take the form of emails, and businesses are no strangers to expressing their affection for customers through this medium. That’s why Sana Commerce saw the opportunity to deepen the already existing relationship with MailChimp by introducing a more integrated way to reach B2B buyers.

Loyalty 52

Loyalty Marketing Strategy Marketing & Strategy Ideal Customer Profiles 52

Marketing Insider Group

NOVEMBER 30, 2021

Many B2B companies spend a large amount of their marketing budget on customer acquisition. One area companies often neglect to invest in is customer marketing. But if you’re just learning about customer marketing, we’re here to help you understand the far-reaching benefits it can provide. What is Customer Marketing?

Trust Marketing 318

Trust Marketing WOM Marketing Budget Marketing & Strategy 318

Adobe Experience Cloud Blog

MARCH 18, 2019

Building loyalty often takes a bit more time, but your landing page is a start to a long-term relationship with new customers. For most businesses, around 65% of their revenue comes from an existing customer base. Isaacs & Isaacs offers an excellent landing page to begin to build trust with potential clients.

Landing Pages 134

Landing Pages Loyalty Ad Building Brand Identity 134

The Lead Agency

MAY 11, 2022

One of t he most common mistakes made by B2B businesses is believing that if they have a great product or service, customer retention will naturally follow. Customer satisfaction and positive experience play an incredibly unique and important role for B2B companies! The Importance of B2B Customer loyalty .

Loyalty 62

Loyalty WOM Advertising Agencies B2B 62

Computer Market Research

OCTOBER 18, 2021

When relying on distributors to get your products in the hands of your customers, there are a few things that you need to consider. . When two companies can effectively work together to reach sales goals they are likely to continue the relationship. Brand loyalty frequently results in repeat purchases. .

Loyalty 60

Loyalty Work Management Marketing Management Vendors 60

EveryoneSocial

MARCH 22, 2021

Building brand loyalty is one of the best ways to retain customers, attract new customers, and generate fans of your organization for years. When you provide customers and audiences with unique personalized experiences, that in-turn will create ambassadors and raving fans who remember those interactions for a long time.

Loyalty 81

Loyalty Ad Building Brand Identity Branding 81

Marketing Insider Group

MARCH 27, 2023

Your clients are the heart of your business and it takes sincere dedication to gain their loyalty in return. According to Forbes and Econsultancy , American companies have lost over $136 billion annually as the result of avoidable customer loss and less than 50% of companies know how to measure Customer Lifetime Value (LTV).

Tactics 247

Tactics Effectiveness B2B Marketing Management 247

Fount Media

NOVEMBER 10, 2022

Email marketing is the most effective way to create customer loyalty. It’s a great tool to use to keep your customers coming back. You can use email marketing to reach your target audience, build relationships with them, and convert leads into customers.

Loyalty 52

Loyalty Email Marketing Paid Search Agency Marketing 52

Marketing Insider Group

DECEMBER 29, 2020

The need for connection, personalization, and outstanding customer experiences will play into every facet of B2B and B2C marketing in 2021. Brand strategy, customer loyalty, and innovative technology are paramount. Companies should position themselves as thought leaders to build trust and loyalty with target audiences.

Planning 363

Planning Trends Advertising Agencies Paid Search Agency 363

Televerde

APRIL 27, 2021

Customer retention is an essential element of any business strategy. It not only helps you assess how many new customers you’re gaining, but it also reveals how well you’re meeting the needs of your existing clientele and builds customer loyalty. When you do, 93% of customers are likely to purchase from you again.

Loyalty 75

Loyalty Word of Mouth Demographics Social Media 75

ClickZ

MAY 15, 2020

30-second summary: Cheetah Digital, a cross-channel customer engagement solution, was hired by Donatos Pizza to create a loyalty program leveraging their technology, Cheetah Digital. Jon Siegal, Cheetah’s VP of Global Loyalty and Sales, spoke to ClickZ about the program.

Loyalty 105

Loyalty Work Management SMS Marketing Management 105

Webbiquity

JANUARY 19, 2023

B2B is focused on developing relationships between businesses, while B2C is focused on connecting directly with end consumers. Marketers can better target the right audiences and foster client loyalty in an increasingly competitive marketplace by appreciating the differences and similarities between B2B and B2C marketing strategies.

Work Management 217

Work Management Marketing Management B2B Marketing B2B 217