Don’t Let Lack of Customer Trust or Feeling Valued Undermine Marketing Engagement
ERDM
APRIL 4, 2019
Some of the BtoB and BtoC research takeaways: Consumers have sharply increased expectations of brands. Building Trust During our VoC research, BtoB and BtoC customers consistently stated that strategies such as overly complicated and manipulative loyalty programs damage their perception of the brand and are therefore trust killers.
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