How Can Brands Deliver Robust Customer Experiences?
OCTOBER 2, 2017
According to a study by Walker , customer experience will be the key differentiator for consumers by the year 2020. Long gone are the days of profiting despite touchpoints being misaligned with the core essence of the brand. Most of us have had an experience of recognizing an astoundingly beautiful restaurant only to be surprised by a service faux pas whilst dining. Why is Customer Experience Important? What Should Brands Do? Customer Experience