KPIs that connect: 5 metrics for marketing, sales and product alignment
Martech
OCTOBER 19, 2023
You can do this by using a simple formula: CAC = (Sales expenses + Marketing expenses) / New customers acquired It’s important to note that CAC encompasses all the expenses associated with gaining a new customer, including marketing campaigns, advertising and team salaries. Also, for net MRR and ARR, exclude churn rate.
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