How Customer Success Can Use ‘Dark Funnel’ Data to Increase Engagement, Renewals & More
6sense
DECEMBER 1, 2021
It plays a critical role in empowering Customer Success teams to strengthen their brand’s competitive positioning and meaningfully improve the state of renewal, cross-sell, and upsell opportunities. This behavior may be markedly different from their process when they were pre-conversion prospects.). Reading Signals Near and Far.
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