This is my presentation from the IIM National Conference on 15 August 2007. I'm hoping to cause a little bit of a stir and push a few people out of their comfort zones.
There are three embedded videos that don't work on SlideShare. Use the URLs on the relevant pages to view the videos at YouTube.
There are a lot of slides, but the whole thing runs about 40 minutes in real life.
A knowledge worker is someone who is employed because of his or her knowledge of a subject matter, rather than ability to perform manual labor. They perform best when empowered to make the most of their deepest skills.
Tacit knowledge is hard to communicate but can be shared in discussions, storytelling, and personal interactions. This presentation points out a wide variety of tools, methods, and approaches that help surface it.
Issues in the case study of "Global Knowledge Management at Danone" has been discussed. The issues are:
1- Creating knowledge cultures
2- Knowledge application
3- To extend the Networking Attitude
Organizations implementing knowledge strategies generally go through five stages: pre-implementation, implementation, reinvigoration, inculcation, and holistic. This presentation details steps ADB took in 2008–2011 to initiate, develop, standardize, optimize, and innovate knowledge management and learning.
A knowledge worker is someone who is employed because of his or her knowledge of a subject matter, rather than ability to perform manual labor. They perform best when empowered to make the most of their deepest skills.
Tacit knowledge is hard to communicate but can be shared in discussions, storytelling, and personal interactions. This presentation points out a wide variety of tools, methods, and approaches that help surface it.
Issues in the case study of "Global Knowledge Management at Danone" has been discussed. The issues are:
1- Creating knowledge cultures
2- Knowledge application
3- To extend the Networking Attitude
Organizations implementing knowledge strategies generally go through five stages: pre-implementation, implementation, reinvigoration, inculcation, and holistic. This presentation details steps ADB took in 2008–2011 to initiate, develop, standardize, optimize, and innovate knowledge management and learning.
People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another's ideas.
Pervasive knowledge management & learning with SharePointOptimus BT
This presentation outlines -:
- A methodology on how to create a participative model for sharing and consuming knowledge and learning resources within your organization using SharePoint as an infrastructure
- An implementation focused reference framework for tools and navigation systems that would provide the basis for democratizing knowledge sharing and consumption
Optimus BT Insights | SharePoint Knowledge Management
People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another's ideas.
Pervasive knowledge management & learning with SharePointOptimus BT
This presentation outlines -:
- A methodology on how to create a participative model for sharing and consuming knowledge and learning resources within your organization using SharePoint as an infrastructure
- An implementation focused reference framework for tools and navigation systems that would provide the basis for democratizing knowledge sharing and consumption
Optimus BT Insights | SharePoint Knowledge Management
CEO Only: Collaborate With Your Board To Achieve Your Organization’S GoalsMegan Denhardt
The challenges facing nonprofit organizations today are far more complex than ever before, forcing leaders to rethink their planning and place renewed focus on prioritization. But how do you help your board link their plans to realistic resource allocations? Engage in a dialogue and gather tips and tools you can use to help your board think more strategically.
Arlene A. Pietranton, PhD, CAE, executive director, American Speech-Language-Hearing Association
Kerry Stackpole, CAE, IOM, managing partner, Neoterica Partners
By Helge Fahrnberger: How the organization of things changes society - how to change society with the organization of things.
Version 2 of my "Lions and Ants" presentation - thanks everybody how gave feedback on the first version!
For Version 1 see http://www.slideshare.net/muesli/lions-or-ants-imaginev1-presentation
Effective change management requires two components--an individual change management model that describes how a single person makes a change and an organizational change management process that supports the process and tools practitioners use.
How to establish and maintain a Commnunity if PracticeMija RABEMANANJARA
You will find lots of advice and pitfalls you don't want to face while trying to create and maintain your community of practice. This is all about organization and above all human relationships and how to keep the involvement that once existed.
Let me know your comments.
Product design - Service design - Revolut Case Study + ShareshopTadej Mursic
Revolut Case Study through the eyes of a product / service designer & Shareshop. Revolut User Experience & Product Design Best practices that generate enormous user value.
How do we get beyond "blah blah blah?" How can non-profits use the web to get more done -- instead of drowning in chatter, overload, and distraction? How do we empower our supporters to participate and engage in depth, instead of just talking at them? How do we use the web as a smart collaboration engine, instead of just another communications medium?
In this keynote presentation and discussion, Matt Thompson, Chief Storyteller for the Mozilla Foundation, will share what he's learned from successes and failures in the space. His new mantra -- "think small, do less, work open" -- is a six-word manifesto for organizations seeking smarter collaboration, greater focus and agility, and reduced mental clutter and transaction cost.
In a world of overflowing inboxes and shrinking attention spans, content is no longer king -- meaningful engagement and participation is. So what can we learn from how leading organizations are using open web tools and thinking to let their audiences in, tap greater human potential, and unlock hidden superpowers? Join us for a lively exploration into where the web is headed.
This presentation looks at "web2" in the context of human experience, suggesting that the social web as extension of "real life" means that it transcends the marketing-biased, "numbered web" hype that has typically surrounded it.
The slides focus particularly on the use of "social web" tools in the enterprise.
I will present these slides at Online Information 4th December 2008. See http://www.online-information.co.uk/online08/seminar_description_ims.html?presentation_id=442 for more information
My presentation from the Reglab 2010 ThinkTank Workshop in Stockholm in November 2010, http://www.reglab.se/reglab/braingain-reglabs-forsta-framsynsseminarium
Startup Culture: Value Creation in the Academic LibraryKevin Rundblad
In order to create new and better experiences for our students, we created a student group of Developers/Designers to work on projects. The group is modeled as a startup, working with great freedom.
The presentation also defines a logic of how disruptive technologies create perceptual changes, that in turn, create new expectations for users.
Presented at Loyola Marymount University, April 12, 2011
Knowledge From Crowds - Better with Institutions + AlgorithmsShaun Abrahamson
Crowds can support learning and knowledge creation. A framework using institutions and algorithms can help assure good outcomes - Wikipedia, Edx.org and Giffgaff are used to explain the framework.
Presentation for KM 2012 in Sao Paulo, Brazil.
OpenStreetMap as a Successful Model for User-Generated Geospatial ContentAndrew Turner
OpenStreetMap is a growing, and successful project that utilizes a loose collaboration of global participants to build a geospatial database.
This presentation discusses the merits of the project that have enabled it to begin, grow, and achieve various levels of success. These traits can then be evaluated and applied to other crowd-source, or democratic and open projects.
Presented at the Association of American Geographers annual conference, Las Vegas, Nevada - March, 2009
Seduction Of The Swarm: Understanding patterns of online participationKevin Lim
I was invited to give an online guest lecture on emerging web technology. I chose to build on the collective intelligence series I've been working on, so I'll be presenting this LIVE via Google Docs and Skype. This invitation came from an Information Systems instructor at the Robert H. Smith School of Business, University of Maryland College Park.
See full blog post about this presentation at http://theory.isthereason.com/?p=1982
The Virtual Future of Business Administration PhD EducationRobin Teigland
My keynote presentation at European Doctoral Programmes Association in Management and Business Administration (EDAMBA) Annual Meeting and General Assembly 2012 in Uppsala, Sweden in Sept 2012: http://www.edamba.eu/r/default.asp?iId=HEJFI
Similar to Knowledge Worker 2.0 - Power to the people (20)
Your client may not have the needed design maturity to understand what you are doing so the work you do can be used well. Your time with them may be limited, and they need skills transferred to their people so the project can continue in your absence. Maybe the engagement is to actually build design capability into the client.
Offering development of a level of design capability as a part of your pitch can be a game-changer. It also makes you a better designer when you get to do it.
For Stephen Collins and his studio, acidlabs, most engagements include building design capability as part of the gig. Come and let's discuss what that's like.
My 10-minute talk from UX Australia 2017. The first half is wall-to-wall pop culture references, GIFs, video, and audio, so the effect is *entirely* lost here.
Be Better - Social media ideas for the tourism industryStephen Collins
Talk given to Leadership Drives Success (Tourism Industry Council ACT) conference 10 May 2012 on possibilities and approaches for the tourism industry in using social media.
My slides for the Social Media in Government conference in Canberra.
Deck and words also at http://www.acidlabs.org/2011/12/13/targeting-for-open-government/.
Nodes: The hyperconnected nervous system and digital literacyStephen Collins
My presentation slides from the Loreto Normanhurst staff PD day.
Transcript available at http://www.acidlabs.org/2010/04/16/nodes-the-hyperconnected-nervous-system-and-digital-literacy/
Cluetrains, Conversations, Trust and OpennessStephen Collins
My short talk from the Technology to Drive Grown workshop at Growth Summit in Sydney - http://bit.ly/3vFM2a
A social media talk that's not about social media and rather about being human, having conversations and being open and trust.
Speaking notes at http://www.acidlabs.org/2010/02/20/cluetrains-conversations-trust-and-openness/
My keynote from the AIS NSW ICT Integration Conference 2009: eConsumers or eProducers? (http://bit.ly/1ri5ka).
Details and contact for slide notes at http://www.acidlabs.org/2009/09/29/only-connect/.
My keynote from GOVIS 09 - http://govis.org.nz/conference2009/govis-2009-conference-handbook.htm
It looks at possibilities and the opportunities offered by a shift in practice in government engagement - Government 2.0.
Full transcript and comments at http://acidlabs.org/2009/05/21/public-engagement-public-empowerment/.
My keynote presentation from HR Futures (http://hrfutures.inspecht.com.au/).
A focus on my experiences at TED 2009 in the context of how we need to reimagine business and work.
My closing keynote from eLearning08, the primary event on the NSW Australian Flexible Learning Framework calendar.
Full transcript at http://www.acidlabs.org/2008/12/05/connected-the-story-of-a-girl/
My presentation at the inaugural Edge of the Web conference in Perth, Western Australia on 6 November 2008.
An introduction to Enterprise 2.0/Web 2.0 and then a look at business benefits plus a very quick look at a couple of case studies.
It shares significant content with my earlier E2.0 talk, but is tighter and more focused.
A full transcript is at http://www.acidlabs.org/2008/11/19/enterprise-20-a-new-age-of-aquarius/
A short exploration of the business value of social media tools - inside and outside the wall.
Presented to the AGM of the Australian Graduate School of Entrepreneurship (http://www.swinburne.edu.au/business/agse/) and for the product launch of IntranetManager.NET (http://www.elcom.com.au/Newsletters/IM-Launch/IM-Launch/default.aspx).
It was just lucky that two groups asked me to present on essentially the same content on consecutive days.
A transcript of the talk is available at http://www.acidlabs.org/2008/11/17/why-are-we-even-arguing-about-this/.
Enterprise 2.0 - Enabling change or part of the problem?Stephen Collins
This is my slide deck for the The 6th Annual Enterprise Architecture Conference (http://www.btell.com/content/conferences.htm) in Sydney on 3 September 2008.
The slides themselves should tell the story, but the presentation and words will be available at http://www.acidlabs.org/2008/09/01/enterprise-20-enabling-change-or-part-of-the-problem/ after the conference.
My slides and transcript for my introductory talk at the final National Museum of Australia Talkback Classroom (http://www.nma.gov.au/education/talkback_classroom) on 25 June 2008. The theme of the event was Youth and the Media.
I sat on a panel with Walkley Award winning journalist and presenter, Steve Cannane (http://en.wikipedia.org/wiki/Steve_Cannane) from the ABC and Jenny Buckland, CEO of the Australian Children's Television Foundation (http://www.actf.com.au/index.htm) as we were questioned by a very smart bunch of university and senior high school students on our knowledge and opinion of their engagement with various forms of media.
This is my slide deck and audio for the PubCamp (http://www.semanticmedia.org/pubcamp/) events in Sydney and Melbourne - 18 June 2008 and 23 June 2008.
Full URL for presentation and words is http://www.acidlabs.org/2008/06/18/slouching-towards-intertwingularity/
If you're listening in, apologies for how fast I talk. I was on the clock!
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
3. What are we talking about?
‣ Knowledge Worker?
‣ KM realities
‣ Knowledge Worker and Knowledge
Management 1.0
‣ The alternative
‣ Culture shift
‣ Knowledge Management 2.0
‣ Knowledge Worker 2.0
5. “... works primarily with information
or... develops and uses knowledge
in the workplace.”
Peter Drucker, Landmarks of Tomorrow, 1959
6. So what’s the problem?
‣ idealised
‣ true in theory
‣ true in reality (but only from the self-
labelled KWs POV)
‣ unrealistic in reality (organisations don’t
recognise KWs and their work in every
instance)
11. Old skool kills innovation
‣ management layers ‣ risk aversion
(hierarchies)
‣ skewing to high-level
‣ paperwork, reports thinking
& reviews
‣ valuing deadlines
‣ overplanning over doing it right
‣ competition ‣ demanding
consensus
‣ favoring the go-
getters
adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team
Tara Hunt, GOVIS 2007
23. Knowledge workers are
forced to look like this
limited in scope and location
custodian of information
knowledge as process
use rigid ways of organising
information
29. “...the focus is pretty much around
the subject of people... And, like
we all know, a successful KM
strategy is one that combines into
a perfect balance a focus on the
people, on the tools and on the
processes.”
Luis Suarez, KM Consultant, IBM
defines “Knowledge Management 2.0”
http://www.elsua.net/2007/05/07/apqc-km-innovation-1007-the-disconnect-between-km-10-and-km-20/
31. Day of the Long Tail
Peter Hirshberg, Chairman, Technorati
http://www.youtube.com/watch?v=7xAA71Ssids
32. The three forces of the long tail
‣ Democratise the tools of production
‣ Democratise the tools of distribution
‣ Connect supply and demand
Chris Anderson
The Long Tail - How Endless Choice is Creating Unlimited Demand
34. The Machine is Us/ing Us
Dr Michael Wesch
Digital Ethnography Working Group, KSU
http://mediatedcultures.net/, http://www.youtube.com/watch?v=NLlGopyXT_g
35. introduce social software inside the wall
to engage with your organisation
and through the wall to engage with your
clients, peers and communities
36. easy to use
web-based
bottom up, not top down
less feature bloat
more GTD
from Meet Charlie: What is Enterprise 2.0?
Scott Gavin
37. blogs
wikis
podcasts
social networking
online collaboration
tagging
social bookmarking
from Meet Charlie: What is Enterprise 2.0?
Scott Gavin
38. Four quick take aways
70% of Folksonomy tag terms not in Taxonomy
Jennifer Trant on Steve.museum project
39. Four quick take aways
86% of workers use an unsupported tool at work to boost productivity
Zen and the Art of Rogue Employee Management, Yankee Group, July 2007
40. Four quick take aways
65% of workers in big (>1000 employees) companies rely on each
other, not management, to solve problems… 37% ignore company
rules because they have a better way to get things done
The Informal Organisation, Katzenbach Partners, July 2007
41. Four quick take aways
SAP has nearly 900000 people involved in its community helping each
other develop solutions and solve problems around SAP products
In any month, over 10 per cent actively participate by posting
Mike Prosceno, Vice President, Global Communications, SAP
Social Media Today Podcast, 18 April 2007
44. David Gurteen
Gurteen Knowledge
http://www.youtube.com/watch?v=buEMIYNIYVY
45. This isn’t your father’s KM
bring people together
let them share
encourage collaboration
break down barriers
46. Three basic rules of KM
‣ Knowledge will only ever be
volunteered it can not be
conscripted
‣ We only know what we know when
we need to know it
‣ We always know more than we can
tell and we will always tell more
than we can write down
David Snowden
Complex Acts of Knowing - Paradox and Descriptive Self Awareness
http://www.cognitive-edge.com/articledetails.php?articleid=13%3Cbr%20/%3E
47. Case Study: US Intel Community
Intellipedia
http://commons.wikimedia.org/wiki/Image:CIA_New_HQ_Entrance.jpg
50. “You can’t manage knowledge –
nobody can. What you can do is to
manage the environment in which
knowledge can be created,
discovered, captured, shared, distilled,
validated, transferred, adopted,
adapted and applied.”
Chris Collison and Geoff Parcell
Learning to Fly: Practical Knowledge Management
from Leading and Learning Organizations
53. “...where people continually expand their capacity to create the
results they truly desire, where new and expansive patterns of
thinking are nurtured, where collective aspiration is set free, and
where people are continually learning how to learn together.”
Peter Senge
The Fifth Discipline
54. Case Study: IBM
Innovative communities
http://www.wirednewyork.com/images/ibm_building_sculpture_3feb02.jpg
56. Conditions for KM and KW creativity
‣ anyone can say anything ‣ celebrate risk-taking - fail
- there are no “lesser” gloriously (and often)
voices
‣ transparent and open -
‣ move from owned to everyone contributes
communal - information
‣ change of environment -
openly available
knowledge work is
‣ multiple perspectives everywhere
‣ experiment with new ‣ fun, laughter and
tools - wikis, blogs, enjoyment of activity
tagging, RSS
‣ lots of encouragement
adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team
Tara Hunt, GOVIS 2007
58. Now, knowledge workers
look like this
‣ all over the organisation
‣ understands “the way we
do things around here”
‣ shares and distributes
information freely
‣ uses information systems
focussed on people
‣ centralised control is
an option
‣ uses taxonomies,
folk taxonomies
and folksonomies
62. Like the cool pictures?
Mostly from iStockphoto.com and Flickr.
Others as noted on slides.
63. Extra credit
‣ ‣
Un-Managing: Unleashing the Creative Meet Charlie: What is Enterprise 2.0?
Beast in your Team by Scott Gavin @ Enterprise 2.0
Tara Hunt @ GOVIS 2007 Evangelist
http://www.govis.org.nz/ http://scottgavin.info/?page_id=11
conference2007/, http://www.blip.tv/
‣
file/244008/, steve: the art museum social tagging
http://www.slideshare.net/missrogue/ project
unmanaging-unleashing-the-creative- http://steve.museum/
beast/
‣ The Informal Organization
‣ Government 2.0: Architecting for Katzenbach Partners
Collaboration http://www.katzenbach.com/Work/
Tara Hunt @ GOVIS 2007 (Day 2 Publications/PublicationInstance/
Keynote) tabid/73/Default.aspx?Entity_ID=550
http://www.blip.tv/file/242668/,
‣
http://www.horsepigcow.com/ Zen and the Art of Rogue Employee
2007/05/25/government-20-butterfly- Management
wing-storm/ Yankee Group
http://www.yankeegroup.com/
‣ The Long Tail: Why the Future of ResearchDocument.do?id=16465
Business is Selling Less of More
Chris Anderson
http://longtail.com/
64. Stephen Collins
trib@acidlabs.org
skype: trib22 twitter: trib
+61 410 680722
www.acidlabs.org
strategies, tools and processes to empower knowledge workers