Salesforce Marketing Cloud

JANUARY 27, 2022

Salary is hardly ever listed as the top driver of employee satisfaction among service agents. In addition, CEOs have a misperception of the role that customer satisfaction plays in business success: For B2B execs, customer support ranks a distant fourth, according to the American Marketing Association’s (AMA) Journal of Marketing.

Enterprise Management 98

Enterprise Management Work Management Marketing Management Service 98

Litmus

FEBRUARY 7, 2023

It’s helpful to have a broad knowledge base, but role specialization represents a great step forward in how the skillset of an email marketing professional is being more properly valued in the larger marketing industry. What about being a well-rounded email marketer?

Email Marketing 89

Email Marketing Design Trends Work Management 89

Televerde

AUGUST 31, 2021

Focusing on customer satisfaction after the purchase decision has long been a best practice in the B2B world. Providing valuable customer resources and omnichannel support empowers customers to solve challenges they encounter and increases their satisfaction. Customer knowledge base. Customer success is not a new concept.

Work Management 52

Work Management Marketing Management Marketing & Strategy Paid Search Agency 52

Sprout Social

JUNE 8, 2023

Features like triggers, automated responses and custom rules reduce manual, repetitive tasks and enable faster response times, leading to improved customer satisfaction. Additionally, Zoho Desk allows agents to create a knowledge base over time with questions and answers from customer conversations.

Work Management 118

Work Management Marketing Management Social Media Budget Programs 118

Single Grain

SEPTEMBER 25, 2019

Plus, you’ll find lots of details about the software on BigCommerce’s social media pages, community forum, online resource center, knowledge base and YouTube channel. Pros: Unlimited bandwidth and zero transaction costs. Pricing: BigCommerce provides four pricing plans, starting from as low as $29.95

Comparison 65

Comparison Enterprise Management Work Management Marketing Management 65

SnapApp

APRIL 25, 2018

Attention spans today are less than that of a goldfish and there’s a plethora of messaging competing for our prospects’ limited bandwidth. The main challenge here is creating a centralized knowledge base so that every interaction with prospects and customers has context. What's your biggest challenge as a B2B tech marketer? .

B2B Marketing 91

B2B Marketing Work Management Enterprise Management Marketing Management 91

SnapApp

APRIL 25, 2018

Attention spans today are less than that of a goldfish and there’s a plethora of messaging competing for our prospects’ limited bandwidth. The main challenge here is creating a centralized knowledge base so that every interaction with prospects and customers has context. Reaching our intended audience. Are they a customer?

B2B Marketing 91

B2B Marketing Work Management Enterprise Management Marketing Management 91