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Achieving customer experience excellence at seven critical life cycle points

ERDM

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). In short, now is the time to shift to person-to-person (P2P) marketing. The unique opt-in customer preference data can enable improved personalisation of offers, communications and experiences.

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30 B2B Social Media Tips for 2016

KoMarketing Associates

So, as it turns out, we still have work to do. I know it probably doesn’t make sense to start a B2B social media strategy post by telling you to think beyond B2B, but as Owen Fuller suggests, we must think beyond just business and think P2P (person to person). Steal from B2C. Drive People to Opt-In. “To

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article thumbnail

Achieving customer experience excellence at seven critical life cycle points

ERDM

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). In short, now is the time to shift to person-to-person (P2P) marketing. The unique opt-in customer preference data can enable improved personalisation of offers, communications and experiences.

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Recap of Social Media Day San Diego: Our thoughts and Reactions

GreenRope

B2B and B2C have something in common: they are both P2P. So many people see B2B and B2C as two very different animals. To view her complete presentation, check out her Facebook marketing slideshare. But, the reality is that we are all people communicating with other people. Short Form Video with Zach King.

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Recap of Social Media Day San Diego: Our thoughts and Reactions

GreenRope

B2B and B2C have something in common: they are both P2P. So many people see B2B and B2C as two very different animals. To view her complete presentation, check out her Facebook marketing slideshare. But, the reality is that we are all people communicating with other people. Short Form Video with Zach King.

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Recap of Social Media Day San Diego: Our thoughts and Reactions

GreenRope

B2B and B2C have something in common: they are both P2P. So many people see B2B and B2C as two very different animals. To view her complete presentation, check out her Facebook marketing slideshare. But, the reality is that we are all people communicating with other people. Short Form Video with Zach King.

article thumbnail

Recap of Social Media Day San Diego: Our thoughts and Reactions

GreenRope

B2B and B2C have something in common: they are both P2P. So many people see B2B and B2C as two very different animals. To view her complete presentation, check out her Facebook marketing slideshare. But, the reality is that we are all people communicating with other people. Short Form Video with Zach King.